Territory Manager

Essential Duties and Responsibilities

• Achieve all assigned territory business plans and budgets
• Delivering outstanding customer service through product knowledge, strong interpersonal skills and active listening ensuring prompt solutions and increased sales
• Enlist participation of accounts in training programs
• Resolve all issues with accounts (i.e., billing, service, support, etc.) and find an equitable solution
• Acquire competitive product information such as marketing and promotional information, pricing, engineering data, and conduct in-depth pricing studies
• Act as a liaison for the credit department regarding credit delinquencies for aged accounts
• Participate actively in monthly sales meetings, quarterly territory business plan reviews, local Home Shows and Dealer Meetings promoted by Insco and/or a contractor/customer
• Develop relationships with local utility companies, builders via dealers, and HVAC associations including RSES, ACCA and any other associated organizations in your assigned market/geographical area
• Implement and execute INSCO marketing and advertising programs and all tactical and strategic business/sales plans from a corporate level as well as a local territory level
• Provide orientation and training in new accounts to include contact information, ordering process, credit procedures, product knowledge and sales training
• Provide value to the customer through the Intentional Sales Process and provide current pricing and marketing information on a regular basis
• Submit complete and thorough sales call log reports
• Partner with other departments to provide enhanced value and support to customer accounts
• Will be required to perform other duties as requested, directed or assigned

Required Competencies, Knowledge, Skills, & Abilities

• Strong product knowledge with the ability to provide recommendations and solutions
• Excellent communication and customer service skills
• Strong written and verbal communication skills
• Read and interpret safety rules, operational, and technical documents
• Confident & engaging public speaker
• Able to multi-task and work in a fast-paced environment
• MS Office Suite proficiency

Education & Experience

• Bachelor’s Degree, 3 years’ similar experience, or a combination of school and work experience
• Minimum 1 year of experience in HVACR industry, products and services
• Comprehension of HVAC systems, installation & best practices preferred

Supervisory Responsibilities

None

Physical Demands

• Required to lift 35+ lbs., heavier objects with mechanical aid
• Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, climb, pull, and move about the facility for the entirety of the shift

Work Environment

• Location of position: New Braunfels, San Antonio, Austin Area, Texas