Territory Account Manager for Rochester-Buffalo, NY

About the role

Join Cleanslate’s team as a Territory Account Manager (TAM) in Rochester-Buffalo, NY! This role combines service, maintenance and account growth on the accounts of the territory assigned.

Responsibilities

• • Service dispensing systems to laundry and warewashing equipment, performing routine maintenance and emergency service to ensure customers are meeting local and federal health guidelines.
  • Apply your mechanical aptitude to install, repair, and maintain warewashing, laundry, and dispensing equipment and systems.
  • Perform routine and emergency maintenance to ensure customers’ facilities are fully operational and compliant.
  • Demonstrate and train customers on safe and effective equipment to enhance their operations.
• • Inherit a base of established customer accounts and maintain strong relationships to drive customer satisfaction and retention.
  • Grow sales within your assigned territory by leveraging solution-based selling techniques, promoting additional products, and identifying opportunities to upsell and cross-sell.
  • Serve as a trusted partner to customers, providing tailored recommendations on advanced cleaning and sanitation programs that meet their needs.
• Customer Service And Merchandising
  • Serve as the face of Cleanslate, providing recommendations on advanced cleaning and sanitation programs.
  • Deliver exceptional service by proactively addressing customer needs, providing product demonstrations, and resolving technical issues.
  • Maintain account inventory, track parts usage, and ensure consistent product availability to maximize customer satisfaction.
  • Build strong, solution-oriented relationships with your customer base to foster trust and long-term partnerships.
• Operational Efficiency
  • Plan and manage your schedule in a flexible, independent work environment to meet customer demands efficiently.
  • Provide emergency services via phone or in person as needed, including occasional on-call weekend rotations.

  Qualifications

  • Proven experience in merchandising, customer service, solution selling, order-taking, and account maintenance.
  • Mechanical aptitude with experience in plumbing, electrical troubleshooting, and equipment maintenance.
  • Valid driver’s license and acceptable motor vehicle record.
  • Availability for on-call rotations, including nights, weekends, and holidays as needed.
  • Physical ability to lift up to 50 lbs., stand, bend, stoop, and work in confined spaces when required.
  • Candidates must reside within 30 miles of the designated territory.

  Benefits

  • Competitive weekly pay.
  • Paid training that includes job shadowing, structured field activities, and customized learning to set you up for success.
  • Comprehensive benefits package: Health, Dental, Vision, Life Insurance, and 401K.
  • Paid time off, Paid Holidays and Flexible Schedule opportunity.
  • Opportunities for growth within sales, corporate accounts, or leadership roles.
  • Company-provided tools to support your success, including:
  • A decaled company vehicle with a gas card and E-ZPass.
  • A company credit card for business use.
  • PPE and all necessary equipment to ensure your safety and efficiency.

  Pay

  $55,000 - $65,000

  Schedule

  Flexible schedule opportunity.