Territory Account Manager for Charlotte, NC

About the role

This entry-level role is primarily focused on service, maintenance, and technical support for an established customer base, with additional responsibility for maximizing existing accounts. You’ll play a vital role in keeping our customers’ operations running smoothly by maintaining equipment, resolving issues quickly, and ensuring they meet health and safety standards.

Responsibilities

• Service and Maintenance: Service dispensing systems to laundry and warewashing equipment, performing routine maintenance and emergency service to ensure customers are meeting local and federal health guidelines.
• Apply your mechanical aptitude to install, repair, and maintain warewashing, laundry, and dispensing equipment and systems.
• Perform routine and emergency maintenance to ensure customers’ facilities are fully operational and compliant.
• Demonstrate and train customers on safe and effective equipment to enhance their operations.
• Account Growth: Inherit a base of established customer accounts and maintain strong relationships to drive customer satisfaction and retention.
• Grow sales within your assigned territory by leveraging solution-based selling techniques, promoting additional products, and identifying opportunities to upsell and cross-sell.
• Serve as a trusted partner to customers, providing tailored recommendations on advanced cleaning and sanitation programs that meet their needs.
• Customer Service and Merchandising: Serve as the face of Cleanslate, providing recommendations on advanced cleaning and sanitation programs.
• Deliver exceptional service by proactively addressing customer needs, providing product demonstrations, and resolving technical issues.
• Maintain account inventory, track parts usage, and ensure consistent product availability to maximize customer satisfaction.
• Build strong, solution-oriented relationships with your customer base to foster trust and long-term partnerships.
• Operational Efficiency: Plan and manage your schedule in a flexible, independent work environment to meet customer demands efficiently.
• Provide emergency services via phone or in person as needed, including occasional on-call weekend rotations.
• Work in a collaborative environment that values diverse perspectives and supports your career growth.

Requirements

• Proven experience in merchandising, customer service, solution selling, order-taking, and account maintenance.
• Mechanical aptitude with experience in plumbing, electrical troubleshooting, and equipment maintenance.
• Valid driver’s license and acceptable motor vehicle record.
• Availability for on-call rotations, including nights, weekends, and holidays as needed.
• Physical ability to lift up to 50 lbs., stand, bend, stoop, and work in confined spaces when required.
• Candidates must reside within 30 miles of the designated territory.

Benefits

• Competitive weekly pay.
• Paid training that includes job shadowing, structured field activities, and customized learning to set you up for success.
• Comprehensive benefits package: Health, Dental, Vision, Life Insurance, and 401K.
• Paid time off, Paid Holidays and Flexible Schedule opportunity.
• Opportunities for growth within sales, corporate accounts, or leadership roles.
• Company-provided tools to support your success, including: A decaled company vehicle with a gas card and E-ZPass, a company credit card for business use, PPE and all necessary equipment to ensure your safety and efficiency.

Pay

$55,000 - $65,000 based on experience

Schedule

Flexible, independent work environment to meet customer demands efficiently.