Territory Account Executive

About the role

Dp Derm is seeking a results-driven Territory Account Executive to own and grow a defined sales territory through new business development and long-term account expansion. This is a remote, field-based role requiring regular travel within the assigned region to engage medspas, dermatology clinics, and aesthetic practices.

Responsibilities

• Lead Generation & Outbound Prospecting
• Generate your own leads daily through outbound prospecting rather than relying on inbound leads
• Cold call clinics by phone to open new conversations and book meetings and demos
• Conduct cold drop-ins and in-person visits to local medspas, dermatology clinics, and aesthetic practices
• Build and run a consistent prospecting cadence across phone, field, and follow-up
• Be comfortable opening doors with no prior relationship, both on the phone and face-to-face
• Territory Ownership & New Business Development
• Own and build a defined territory through outbound prospecting, in-person visits, and strategic follow-up
• Sell the Dermapen 4 microneedling device and associated skincare solutions
• Consistently achieve a minimum of $40,000 in monthly revenue, with expectations to grow beyond baseline quota
• Full cycle sales execution
• Possess the ability to prospect and open new accounts through cold outreach and field activity
• Conduct in-person demos and clinical conversations with providers and practice owners
• Close new device sales and transition accounts into long-term partnerships
• Account Management & Revenue Expansion
• Grow existing accounts through consumables, skincare, and new product launches
• Identify opportunities to expand treatment protocols and increase clinic revenue
• Drive recurring revenue through ongoing engagement and strategic recommendations
• Client Partnership & Brand Representation
• Serve as a trusted advisor to clinics, not just a vendor
• Education clients on products, treatment protocols, and best practices
• Attend local industry events, trade shows, and networking opportunities
• Represent Dp Derm with professionalism and clinical credibility in the field
• Technical Support & Device Troubleshooting
• You are the first line of defense when a client has a device issue
• Technological savvy is essential and non-negotiable in this role
• Provide first-level troubleshooting for the Dermapen 4 device, both in person and remotely, covering setup, charging, calibration, error messages, and day-to-day operation
• Walk clients through resolution steps clearly and patiently so they can get back to treating with minimal downtime
• Recognize when an issue is beyond frontline scope and escalate it promptly to our customer support team, then manage the handoff so the client stays supported from start to finish
• Maintain current, working knowledge of device functionality, software updates, and known issues
• Proactively coach clients on proper device use and maintenance to prevent recurring problems
• Operational Excellence
• Maintain accurate and timely CRM activity in HubSpot
• Log all client interactions, pipeline stages, and deal updates
• Collaborate cross-functionally to support territory growth and customer success

Required Experience & Competencies

• 2 to 3+ years of B2B field sales experience required (Medical device, aesthetics, skincare, or pharma experience strongly preferred)
• Valid driver's license and reliable transportation
• Willingness to travel regularly and work occasional weekends
• Proven ability to build a territory through outbound prospecting
• Strong new business development background
• Genuinely comfortable cold calling by phone and doing cold drop-ins in the field. This is a prospecting heavy role and self-sourced lead generation is expected
• Experience managing accounts post-sale, including upselling and cross-selling
• Comfortable leading in-person demos and clinical conversations
• Confident discussing value, outcomes, and ROI with business owners
• High technological savvy is required and non-negotiable. You must be comfortable learning, operating, and troubleshooting electronic medical devices and their software, and able to stay calm and methodical while diagnosing issues in a clinical setting
• Highly organized with strong time management and travel planning skills
• Experience using CRM tools, HubSpot preferred
• Self-motivated, competitive, and accountable in fast-paced environments

Not a Fit

• If you are primarily customer service, support, or account management focused
• Rely on inbound leads only
• Expect leads to be generated or provided for you
• Are uncomfortable prospecting or opening new doors
• Are uncomfortable cold calling by phone or doing cold drop-ins on clinics
• Are uncomfortable with technology, or get frustrated learning and troubleshooting electronic devices
• Need daily structure or close supervision to perform
• Have limited experience carrying a quota in the field