Terrain Design Supervisor

Role Summary

A Terrain Design Supervisor is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design by Terrain program. They along with a team of Artisans uphold terrain's four promises: to welcome, to inspire, to inform and to appreciate our customer.

Role Responsibilities

• Customer Experience
  • Leads a team of Artisans to exceed customer expectations by building genuine, long-lasting relationships through personalized attention; ensure prompt customer communication with project inquires
  • Drives staff knowledge by sharing design and product information on new arrivals and current trends to directly inspire the team & customer; guides customer choices to reflect their unique personal style
  • Actively plans and hosts workshops and special events in their area of expertise shares details to promote Terrain's unique events, as well as drive engagement and participation
  • Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction
• Teamwork + Communication
  • Exhibits strong communication and contributes content while actively participating and leading daily meetings and/or projects; shares passion for plant, horticulture, and floral design & garden style
  • Leads by example with setting pace and productivity amongst the Artisan team to ensure they achieve or exceed individual or collaborative design goals and deadlines
  • Operates as an expert and resource for Artisans when projects or workload require problem-solving or reprioritization
• Visual + Business Operations
  • Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
  • Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas
  • Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
  • Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Role Qualifications

• Experience in customer service
• Experience in horticultural and floral design
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO)
• Generous employee discounts
• Retirement savings plan

Pay

Starting from USD $24.00/Hr.