Terrain Cafe | Host | Glen Mills

Terrain Café is a chef-driven, garden-to-table restaurant that celebrates seasonal ingredients and the art of gathering through thoughtful menus and warm, welcoming spaces rooted in craftsmanship and heartfelt hospitality.

About the role

As a Host, you are the first and last point of contact for our guests—playing a critical role in shaping their experience. From warm greetings to organized table flow and real-time communication with service teams, this role requires composure, attention to detail, and a natural sense of hospitality. You'll help manage reservations, waitlists, and guest preferences while contributing to a smooth and memorable dining atmosphere.

Responsibilities

• Guest Experience
  • Greet and seat guests with warmth, efficiency, and professionalism.
  • Assist with coats, strollers, accessibility, and special seating needs.
  • Accommodate guest requests (e.g., highchairs, dietary restrictions).
  • Follow brand Steps of Service from arrival to farewell.
  • Maintain a calm, polished demeanor—even during peak periods.
• Reservations & Table Management
  • Use online restaurant booking tools, such as OpenTable, to manage reservations and waitlists.
  • Strategically assign tables to maintain pacing and optimize flow.
  • Accurately quote wait times and provide timely updates to guests.
  • Confirm reservations, special requests, and private dining notes.
• Communication & Coordination
  • Relay guest preferences, celebrations, and allergies to servers and BOH.
  • Manage call volume, phone messages, and requests for management to follow up.
  • Communicate actively with managers to adjust seating and service needs.
  • Participate in team check-ins and pre-shift meetings.
  • Serve as a liaison between front- and back-of-house teams.
• Operational Support
  • Complete all opening, running, and closing duties at the host stand.
  • Monitor table status and assist with turn times and resets.
  • Keep host stand, entrance, and shared spaces clean and organized.
  • Enforce café policies regarding large parties, pets, and decor guidelines.
  • Assist with online ordering kiosk, pickup orders, and delivery drivers.
• Atmosphere & Culture
  • Use positive body language, clear communication, and a professional tone.
  • Represent the brand’s welcoming, accommodating, and garden-inspired ambiance.
  • Follow all safety, cleanliness, and hospitality protocols.

Qualifications

• 1+ year of hosting or customer service experience preferred.
• Confident communicator and calm under pressure.
• Familiarity with OpenTable or similar systems.
• Strong multitasking and organizational skills.
• Flexible availability preferred—may include mornings, evenings, weekends, and select holidays.
• Able to lift up to 50 lbs. and remain on your feet for extended periods.

Benefits

Eligible full-time employees enjoy access to URBN’s competitive benefits package, including:

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) with retirement savings plans

The Perks
Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement. Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus. Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture. Employee perks, discounts & benefits across URBN brands.