Terminal Warehouse Manager

Base salary range: $80,000 - $88,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package.

Schedule

Monday - Friday, 7:30 am - 4 pm with expectation to work 5:30 am - 7:30 am every other Saturday.

About the role

We are looking for a talented and driven Home Delivery Operations Terminal Manager to lead our Linden, NJ Terminal Delivery Operations. You will lead a team of Supervisors, Associates/Specialists, and Driver Partners serving our customers in your delivery area. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding specialized services, and reducing damage. This is a fantastic spot to start your Wayfair journey. We have ambitious plans for the next 5 years, so growth opportunities will be plentiful for those who want them.

Responsibilities

• Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal — this is your site.
• Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff.
• Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience.
• Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost).
• Develop your people by relentlessly focusing on skill development and career pathing.
• Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Management, Talent Acquisition, Transportation, Training, Workforce Planning, Technology).
• Champion change for your team — we are always improving and we move fast.

Requirements

• Ownership mentality and motivation to build the best team.
• Strong leadership skills and ability to collaborate effectively with cross-functional teams.
• Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus.
• Comfort with delivery routing technologies/strategies and warehouse management systems.
• Comfort with raw data sets as well as creating simple but useful templates in Google Sheets.
• BA/BS in management, administration, supply chain, or customer service.
• 5+ years working experience in fulfillment, distribution, home delivery, or transportation.
• Bilingual is a plus.

Benefits

• Medical, Dental, Vision coverage starts Day 1.
• 401(k) with company match up to 4%.
• Paid Time Off.
• Paid Parental Leave.
• $5,250 in Tuition Reimbursement Assistance.