Terminal Operations Officer (International Operations)

About the role

The position involves maintaining a safe and efficient airport environment for passengers and personnel through various inspections, regulatory investigations, emergency response, and security activities.

Responsibilities

• Proactively inspects airport terminal areas, AOA, perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations.
• Maintains order during emergencies and implements corrective actions.
• Supports passengers, guests, and operational activities during emergencies, outages, and other irregular operations.
• Performs TSA-mandated inspections, including safety and security.
• Monitors for security/safety concerns and policy/procedure violations, and implements corrective actions.
• Supports tenant and airline activities to ensure compliance with airport leases, contracts, and operational standards.
• Records violations and ensures follow-up; may issue Notices of Violation.
• Provides customer service while performing field duties in and around the terminal and landside areas.
• Assists airport customers and tenants by answering questions, resolving issues.
• Performs and maintains reports on airport security activities, including monitoring of ASP areas and AOA gates during system issues.
• Supports investigations and implements security incentive programs.
• Contributes to the team effort by performing other duties as assigned.

Requirements

• Requires a Bachelor’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration, Hospitality, or a related field.
• One year of experience in airport operations, airport security/safety, or airport customer service is required.
• Valid driver's license and compliance with city's policy on driving (AP 2-2).
• Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.

Qualifications

• Directly related para-professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis.
• Possesses the qualifications necessary for competent discharge of the duties involved in the position applied for.

Skills

• Excellent customer service skills are highly desirable.
• The ability to create and write safety reports.
• Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communicate with customers a plus.
• Proficient in Microsoft Office Suite.

Benefits

Not specified.

Pay

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Schedule

Shift work, could include a Rotating Schedule - weekends and holidays (Subject to change).

Working Conditions

• Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight).
• Routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions.
• Routine exposure to soiled materials and light chemical substances such as cleaning solutions.
• Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.

General Information

• The selection process will involve application review and/or interview. Department may administer skills assessment test.
• This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Safety Impact Position

YES

Application Procedures

• Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
• Applications must be submitted online at: www.houstontx.gov.
• To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842.
• If you need special services or accommodation, call 281-233-1842; (TTY 7-1-1).
• If you need login assistance or technical support call 855-524-5627.
• All new recruits and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

General Information

• The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.