Terminal Operations Officer (Bush - International Services)

About the Role

This position maintains a safe and efficient airport environment for passengers and personnel by conducting inspections, regulatory investigations, emergency response, and security activities in the terminal, airport operations area (AOA), perimeter, and tenant facilities. Enforces security regulations and policies while providing customer service.

Responsibilities

• Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542.
• Monitors for security/safety concerns and policy/procedure violations, implements corrective actions, and reports inspection findings to appropriate personnel.
• Performs TSA-mandated inspections, including safety and security.
• Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures, and other irregular operations.
• Acts as a field liaison and maintains order during emergencies following the Airport Emergency Plan and other airport rules and regulations.
• Inspects facilities to initiate work orders, including follow-up with maintenance to close out work order requests.
• Observes and reports on tenant and airline activities to ensure compliance with airport leases, contracts, and operational standards, including safety and security.
• Records violations and ensures follow-up; may issue Notices of Violation.
• Provides customer service while performing field duties in and around the terminal and landside areas. Assists airport customers and tenants by answering questions and resolving issues.
• Performs and maintains reports on airport security activities, including monitoring of airport security plan (ASP) areas and AOA gates during system issues, implementing security incentive programs, and supporting investigations.
• Performs and reports on quality service inspections/audits as needed. Inspects and enforces applicable regulations and policies.
• Recommends improvements to customer experience, such as passenger processing and facility aesthetics, based on observations and/or input from passengers, business partners, and team members.
• Supports special events.
• May assist in the training and onboarding of teammates.
• Contributes to the team effort by performing other duties as assigned.

Requirements

• Requires a Bachelor’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration, Hospitality, or a related field. Directly related para-professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis.
• One year of experience in airport operations, airport security/safety, or airport customer service is required.
• Requires a valid driver's license and compliance with the city's policy on driving (AP 2-2).
• Candidates must be able to obtain all security-required badge access, including Custom Border Patrol access, within 6 months from the hire date.

Preferences

• Preference will be given to applicants with direct related experience in airport ramp operations or airline operations/ramp safety operations – safety management systems (SMS), airline operations, and administrative skills within an aviation setting.
• Knowledge of administrative regulatory/statutory guidelines in a large hub setting is a plus.
• Excellent customer service skills are highly desirable.
• Ability to create and write safety reports.
• Candidates with the ability to communicate effectively orally and in writing, including using bilingual or multilingual skills to communicate with customers, are preferred.
• Proficient in Microsoft Office Suite.
• Preference shall be given to eligible veteran applicants provided they possess the qualifications necessary for competent discharge of the duties involved in the position.

Working Conditions

• The position occasionally requires stooping or bending.
• Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.
• Routine discomforts from exposure to moderate heat, cold, moisture/wetness, and unpleasant air conditions.
• Routine exposure to soiled materials and light chemical substances such as cleaning solutions.
• Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances.

Schedule

Shift work, could include a rotating schedule - weekends and holidays (subject to change).

Pay

Pay Grade - 17. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.