Terminal Operations Manager

Pay Range: $77,500.00 - $90,000.00 Annual

Schedule: 5 days a week, 10-hour days, with on-call for nights and weekends

Qualifications

What you need to bring:

• Two (2) years progressive upper-management experience OR previous management experience with two (2) years experience in Swift Driver Management, Planning, or CSR position required. The Driver Management/Planner/CSR experience may be substituted with a minimum of two (2) years of Swift Driver experience in conjunction with a minimum of two (2) years of prior management experience.
• Transportation experience preferred.
• Ability to lead others; above average verbal and written communication skills; ability to transfer knowledge; excellent organizational skills; professional appearance; detail-oriented; ability to take direction from managers; knowledge of the transportation industry preferred.
• Bachelor’s in related field or equivalent combination of education and experience required.

Benefits

• 401k
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Pet insurance
• Employee Stock Purchase plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• Discounts with vendors
• Volunteer opportunities with organizations such as Children's Miracle Network and Habitat for Humanity
• Training, development, and growth opportunities

Diversity, Equity, and Inclusion: A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

About the Company

Swift Transportation has been an industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation. We are passionate about continual learning and improvement, which allows for diverse advancement and growth opportunities. We place a strong emphasis on culture because we believe it is a key contributor to achieving overall results.

Responsibilities

What you will do:

• Administer the direction and control of all personnel, assets, and customers assigned to the on-site full-service facility reporting to the Vice President Refrigerated Services.
• Responsible for directly hiring and training department personnel to maximize operational efficiency.
• Lead and motivate direct reports to improve performance and build position depth.
• Conduct frequent evaluations of direct reports and provide coaching initiatives to assist in professional development.
• Evaluate Driver satisfaction, retention, and turnover; provide necessary tools to effectively perform position responsibilities to assist in increasing Driver retention and reducing overall turnover.
• Monitor the productivity of the fleet, including miles and revenue; ensure proper utilization of equipment to meet overall productivity goals and organization objectives.
• Interact with DC Management Staff to ensure store service needs are met daily and collaborate with Shop department personnel to ensure the organization's needs regarding equipment availability are met.
• Responsible for implementing necessary departmental changes to improve/increase productivity and driver retention; make additional recommendations to executive management for possible improvements within the overall organization.
• Utilize organizational reports to identify opportunities for improvement.
• Responsible for monitoring and reviewing department costs; maintain cost control to maximize the organization's bottom-line profitability; decrease terminal fuel expense through bulk-fuel usage as well as safety-related expenses.
• Oversee facility maintenance and operations; manage on-site fueling and wash bay activities.
• Develop and maintain an effective yard management system in conjunction with customers.
• Responsible for managing and maintaining business relationships with customers; monitor and review customers' needs and general satisfaction with the business partnership.
• Know, understand, enforce, teach, and exemplify the organization's values, Guiding Principles, and policies; ensure adherence by department personnel.
• Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the success of business operations to meet company demands and expectations.
• Perform additional responsibilities as assigned by management.