Terminal Manager

About the role

This person is responsible for leading and developing associates with a focus on motivating, mentoring, and coaching. They are accountable for engaging their team to maintain the highest levels of safety, quality, attendance, and performance. The Terminal Manager will ensure that daily departmental goals are met to achieve established objectives in Safety, Service, Quality, and Cost.

Responsibilities

• Guide and direct hourly associates to meet or exceed operational goals.
• Monitor performance and provide coaching, mentoring, and employee development.
• Leverage Key Performance Indicators (KPIs) to make ongoing improvements and enhancements.
• Take ownership of hub inbound and outbound operations including Staging, deluxing, repairing, returns, and claims.
• Ensure audits take place for all orders for following days' deliveries.
• Accountable for maintaining on-time shipments, people utilization, and damage control.
• Provide periodic reports and ensure accurate communication to all employees.
• Communicate policies to associates and act as the primary information source for the team.
• Maintain compliance, operational consistency, and take corrective action when needed.
• Ensure world-class service for internal/external customers.
• Maintain health and safety standards as well as promote a positive health and safety culture within the organization.
• Direct and oversee job assignments.
• Plan daily, weekly, monthly, and peak season labor schedules.
• Achieve financial plans and budget objectives.
• Actively promote and live the company’s mission, vision, values, and leadership principles.

Requirements

• Bachelor's degree in Business, Operations, Supply Chain Management, or related field preferred.
• 3-5 years of relevant distribution management/leadership experience.
• Strong ability to communicate effectively (written & verbal), with excellent interpersonal and customer relations skills.
• Highly organized and process-oriented.
• Ability to multi-task effectively.
• Highly proficient in Microsoft Office (Excel, Word, Outlook).
• Basic quantitative/financial analysis skills.
• Exemplifies strong ownership over projects from start to finish.
• Warehouse Management System (WMS) experience.
• Cross-functional collaboration skills.