Terminal Operations Manager

Responsibilities

• Own terminal and delivery operations across an assigned regional footprint, ensuring safety, compliance, delivery quality, and operational performance at higher-complexity terminals.
• Oversee complex terminal operations, which may include accountability for product family delivery performance, transloading and inventory operations, rail-related activities, and/or multiple remote terminal yards, depending on regional assignment and business need.
• Exercise advanced operational judgment in overseeing terminals with increased volume, broader customer requirements, multiple yards, or expanded functional scope.
• Lead and develop terminal and interstate transport staff, with full accountability for hiring, training, performance management, and corrective action.
• Ensure safety and regulatory compliance, including leadership of incident reviews, safety coaching, and participation in terminal audits in accordance with DOT, FMCSA, and company programs.
• Serve as a mentor and operational resource to Terminal Managers, supporting consistent application of policies, procedures, and best practices.
• Drive continuous improvement, serving as business process owner for assigned operational functions and leading or supporting cross-functional initiatives to improve safety, efficiency, and consistency.

Requirements

• Advanced knowledge of transportation and terminal operations, including complex or multi-site environments
• Strong understanding of DOT, FMCSA, and safety compliance, with experience leading incident response and corrective action
• Proven ability to lead and develop experienced professionals, including other managers
• Sound operational judgment and problem-solving in complex, fast-paced environments
• Able to analyze operational and safety metrics and translate insights into action
• Effective cross-functional leadership and communication skills

Skills

• Advanced knowledge of transportation and terminal operations, including complex or multi-site environments
• Strong understanding of DOT, FMCSA, and safety compliance, with experience leading incident response and corrective action
• Proven ability to lead and develop experienced professionals, including other managers
• Sound operational judgment and problem-solving in complex, fast-paced environments
• Able to analyze operational and safety metrics and translate insights into action
• Effective cross-functional leadership and communication skills

Qualifications

• Bachelor’s degree in a related field, or an equivalent combination of education and experience
• 7+ years of progressive experience in transportation, terminal, or logistics operations
• 4+ years of people management experience with direct supervisory responsibility
• Experience supporting complex or multi-site operations or roles with expanded operational scope

Preferred Skills & Competencies

• Experience supporting complex terminal operations or expanded functional scope
• Background in hazardous materials or bulk transportation environments
• Relevant industry certifications (e.g., NPTC or comparable programs)
• Prior CMV/CDL, dispatch, or load-planning experience

Physical Requirements

• Ability to work in warehouse/terminal environments with moderate physical demand
• Ability to work non-traditional hours and travel 30-50% of the time