Terminal Manager

Company Overview

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, it operates a portfolio of globally trusted brands that deliver end‑to‑end supply chain and logistics solutions, backed by innovative technology for visibility and data. Its product suite includes ocean drayage, domestic trucking, freight forwarding, air freight, customs brokerage, vessel husbandry, and warehousing and distribution. Brands such as ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. serve customers worldwide.

About ContainerPort Group

ContainerPort Group (CPG®) is an award‑winning multimodal transportation company specializing in container drayage. It provides comprehensive drayage and logistics solutions across North America with a fleet of nearly 1,300 independent contract drivers and a team of over 350 transportation experts.

About the Role

ContainerPort Group, a World Group company, is seeking a Terminal Manager for its growing terminal in Memphis, TN. The Terminal Manager serves as the backbone of trucking operations, linking the fleet of owner‑operators with customers and fostering relationships that reflect the company’s core values.

Responsibilities

• Provide leadership for the Fleet Manager, Customer Service, and Operations team members located in the terminal.
• Collaborate with recruiting and driver experience teams on independent contractor acquisition and retention strategies.
• Develop new business and expand opportunities with the existing customer base through relationship building with key account decision makers.
• Coach and facilitate excellent communication and teamwork among Customer Service, fleet, and operations management.
• Maintain safety culture and oversee safety accountabilities, including facility maintenance and safety inspections.
• Understand and analyze P&L metrics (gross profit, NOI, net income).
• Demonstrate servant leadership, mentoring, and coaching skills.
• Utilize electronic log and Hours of Service (HOS) systems.
• Apply impromptu problem‑solving skills in a fast‑paced environment.

Requirements

• High school diploma required; Bachelor’s degree in Business, Logistics, or a related field preferred.
• Alignment with ContainerPort Group’s purpose, brand promise, and core values.
• Minimum 5 years of intermodal transportation management experience.
• At least 3 years managing an owner‑operator based fleet.
• Proven record of outstanding service performance, leadership, customer satisfaction, and owner‑operator recruiting.
• High degree of integrity and initiative.
• Excellent management, communication, relationship‑building, and networking skills.
• Strong operations background.
• Proficiency with Microsoft Office Suite and Outlook.

Benefits

• Competitive compensation.
• Comprehensive benefits package: medical, prescription, dental, vision.
• Life, AD&D, and disability insurance.
• Employee Assistance Program.
• Financial planning resources.
• 401(k) plan with up to 6% company match.
• Paid Time Off and flexible work arrangements.
• Internal mobility and professional development opportunities.
• Tuition assistance.
• Bonus eligibility.