Terminal Manager

About the role

Manages and controls the freight operations of a local terminal. Assigns responsibilities and directs personnel to keep terminals operating efficiently.

Responsibilities

• Manages and coordinates terminal employee activities to provide effective and efficient operations.
• Investigates and resolves all complaints and discrepancies.
• Interviews and selects candidates and coaches employees.
• Enforces compliance with all organizational policies, procedures, and government regulations.
• Analyzes and reviews financial and operational reports to determine trends and increase profitability.
• Monitors and improves operational processes to enhance efficiency.
• Collaborates with cross-functional teams to align and review reporting needs.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Able to read, write, communicate, and comprehend the English language to perform tasks such as conversing with coworkers and the public, understanding instructions and regulations, responding to inquiries, and completing documents and reports.

Preferred Qualifications

• Bachelor’s degree in business or a related field.
• 5+ years of terminal operations experience.
• Proficiency in Microsoft Office and transportation management applications.

Work Conditions and Physical Demands

• Primarily office-based with frequent time spent on the dock and yard areas with exposure to seasonal weather conditions (heat, cold, rain, snow), loud noise levels, dust, and moving equipment such as forklifts, trucks, and trailers.
• Requires frequent use of standard office equipment, including computers, phones, and related technology.
• Requires the ability to sit, stand, and walk for extended periods of time.
• Must be able to climb stairs, move between dock and office areas, and occasionally assist with loading/unloading freight.
• May involve lifting, carrying, or moving materials up to 100 pounds when supporting dock operations.
• Must have sufficient mobility to navigate the dock and yard safely, including stepping onto and off equipment, bending, stooping, and reaching.
• Ability to work extended hours, including nights, weekends, or holidays as business needs dictate.
• Position requires flexibility to respond to operational issues outside of standard business hours.
• Must consistently comply with all company and regulatory safety policies and procedures.
• Adequate vision and hearing (with or without correction) to read, prepare, and communicate information.
• May require occasional travel between company facilities and ability to operate a motor vehicle.

Benefits

At Saia, your success is our success! We are committed to rewarding superior employee performance with competitive compensation and great benefits, including recognition for hard work and achievements.