Terminal Manager

The Terminal Manager is responsible for the overall management and performance of terminal operations supporting Commercial Driver License (CDL) Over-the-Road (OTR) drivers. This position provides leadership to drivers and terminal personnel while ensuring safe, efficient, and compliant transportation operations. The Terminal Manager oversees driver performance, regulatory compliance, fleet utilization, customer service, and operational efficiency to achieve company goals. Essential Duties And Responsibilities Operations Management Direct and oversee all day-to-day terminal operationsSupervise and support CDL OTR drivers to ensure safe, timely, and efficient cryogenic molecule movementCoordinate with dispatch, customer service, maintenance, and logistics team to maximize operational performanceMonitor delivery schedules, equipment availability, and driver productivityDevelop and implement operational procedures that improve efficiency and reduce costsEnsure optimal utilization of tractors, trailers, and terminal resources Driver Leadership and Management Recruit, interview, onboard, train, and retain qualified CDL driversConduct regular performance evaluations and coaching sessionsFoster a positive work environment that emphasizes professionalism, accountability, and teamworkManage driver schedules, attendance, and time-off requestsAddress employee concerns, disciplinary matters, and performance improvement plansPromote driver recognition and engagement initiatives Safety and Regulatory Compliance Ensure compliance with all applicable Federal Motor Carrier Safety Administration (FMCSA), Department of Transportation (DOT), OSHA, and company regulationsMonitor Hours of Service (HOS) compliance using Electronic Logging Devices (ELDs)Lead accident investigations and implement corrective actionsConduct regular safety meetings, inspections, and driver trainingMaintain satisfactory safety performance metrics and audit readinessEnsure compliance with vehicle inspections, maintenance schedules, and required documentation Fleet and Equipment Management Coordinate preventive maintenance and repairs with maintenance personnelMonitor equipment condition and ensure timely reporting of mechanical issuesOversee trailer inventories and terminal assetsMinimize equipment downtime through proactive planning Customer Service Maintain strong relationships with customers by ensuring reliable serviceResolve operational issues affecting customer deliveriesCollaborate with customers to improve transportation solutions and service levelsMonitor service performance metrics and implement continuous improvements Financial Management Manage terminal operating budgetsMonitor labor, fuel, maintenance, and operational expensesIdentify opportunities for cost savings and process improvementsAnalyze operational reports and key performance indicators (KPIs)Ensure achievement of profitability and productivity objectives Administrative Responsibilities Partner with HR to maintain accurate personnel recordsPrepare reports regarding safety, productivity, staffing, and financial performanceEnsure compliance with company policies and proceduresParticipate in strategic planning and operational meetings Required Qualifications Bachelor's degree in Business, Transportation, Logistics, Supply Chain Management, or a related field preferred; equivalent experience may be consideredMinimum of 5 years of transportation or logistics management experienceMinimum of 3 years of supervisory or leadership experience managing CDL driversStrong knowledge of FMCSA, DOT, Hours of Service, and transportation regulationsExperience managing OTR transportation operationsProficiency with Transportation Management Systems (TMS), ELD platforms, and Microsoft Office SuiteStrong leadership, communication, and organizational skillsAbility to make sound decisions in a fast-paced environment Preferred Qualifications Previous experience managing a trucking terminalKnowledge of fleet maintenance practicesExperience with driver recruiting and retention programsLean, Six Sigma, or continuous improvement experience is a plus Knowledge, Skills, And Abilities Excellent leadership and employee development skillsStrong analytical and problem-solving abilitiesEffective conflict resolution and decision-making skillsAbility to prioritize multiple projects and meet deadlinesStrong financial and operational acumenExceptional verbal and written communication skillsCustomer-focused mindset with a commitment to service excellence Physical Requirements Ability to walk throughout terminal and yard areasAbility to climb into commercial vehicles when necessaryAbility to lift up to 25 pounds occasionallyAbility to work in varying weather conditions while conducting yard inspections Work Environment Combination of office and outdoor terminal operationsOccasional evening, weekend, holiday, and on-call responsibilitiesPeriodic travel to customer locations, company facilities, or training events may be required Key Performance Indicators (KPIs) Driver safety performanceDOT/FMCSA complianceOn-time pickup and delivery performanceDriver retention and turnoverEquipment utilizationCustomer satisfactionCost per mileTerminal profitabilityAccident frequency and severityHours of Service compliancePreventive maintenance compliance Reporting Structure Reports To: Vice President & General Manager Direct Reports: CDL Over-the-Road Drivers, Driver Trainers, Dispatch Personnel, Terminal Administrative Staff (as applicable) Powered by JazzHR fuH9ZOOP0C