Terminal Clerk

Position Summary

This position supports the day‑to‑day operations of the terminal by performing a variety of office tasks.

Essential Functions

• Organize and sort incoming mail and paperwork.
• Verify driver paperwork for each load.
• Image/scan documents into the dispatch system.
• Enter information into customer systems as necessary.
• Accept orders from customers and set up for dispatch.
• Answer phone calls to the terminal and address questions or concerns.
• Respond to customer billing and load status questions.
• Investigate unassigned miles, hours violations, and other anomalies.
• Order office supplies.
• Process payroll.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.

Qualifications

• High school diploma or equivalent.
• Basic knowledge of Microsoft Office.

Workplace Expectations

• Promote positive work habits including effective and timely communication, teamwork and respect for co‑workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.