Terminal Automation Specialist

About the role

We are seeking a Terminal Automation Specialist to join our customer experience team within the Energy & Refined Fuels sector. This role will provide on-site technical product support and service to DTN's Guardian3 customers, including installation, diagnostics, and repair.

Responsibilities

• Assist in the deployment of the DTN Guardian3 terminal automation system at remote customer facilities located in hazardous environments.
• This role involves travel to these sites as needed, and the successful completion of all required training for hazardous environments and emergencies.
• Collaborate closely with senior technicians and customers to prepare for software deployment, which includes evaluating the current system, configuring the new system, and addressing special circumstances.
• Engage with installation team and customers to resolve control process network issues, involving planning, testing and troubleshooting as network concerns arise.
• Test and evaluate new system releases before site deployment according to manager's test cases.
• Aid in onsite and remote training for users at various levels of software proficiency.
• Offer direct customer phone support to identify and resolve issues related to automation software configuration and operation, with guidance from senior technicians.
• Provide immediate customer support phone support for end-user training.
• Offer after-hours support to customers on a rotational basis.
• Troubleshoot, document and track software issues for immediate customer needs and for periodic review to inform design changes that enhance product quality.
• Support installation and upgrade projects.

Requirements

• Familiarity with Oracle Database, including installation and general database management.
• Knowledge of SQL for managing relational databases.
• Experience in the petroleum industry, specifically in bulk terminal operations and transaction data management applications.
• Understanding of PLC and flow computer protocols.
• Capability to learn proprietary communication languages such as ModBusTCP, CCM2, FMC Smith, and Optomux.
• Proficiency in TCP/IP networking, serial communications, and machine automation.
• Recognition of the risks associated with the distribution of products in hazardous locations.

Qualifications

• High school diploma or equivalent.
• At least 2 years of relevant experience in terminal automation or similar field.
• Valid driver's license and reliable transportation.
• Ability to pass background check and drug screening.

Skills

• Technical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Benefits

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

Pay

The targeted hiring base pay range for this position is between $70,000 and $92,500. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws.

Schedule

Onsite in Plano, TX