Tennis Shop Attendant

About the role

The Tennis Shop Attendant supports the tennis experience for members and guests by promoting the game and the club's offerings. This role involves providing exceptional customer service, assisting with merchandise selections, managing inventory, and supporting overall operations.

Responsibilities

• Provide efficient and friendly customer service in the pro shop by accurately processing transactions at the register and properly checking in tennis players prior to play.
• Adhere to cash handling procedures and ensure all operational standards are consistently met.
• Respond to inquiries about lessons and court reservations for members and guests, both in person and over the phone.
• Engage with members and guests in a friendly manner, focusing on their needs while remaining calm, professional, and courteous, even under pressure.
• Interact with members and guests in a professional manner, assisting them with changes and last-minute requests as necessary.
• Keep the tennis shop organized and clean, assist with merchandising, and help oversee tennis operations and staff to ensure optimal performance.
• Perform closing business functions in accordance with the club’s established guidelines and procedures.
• Maintain accurate tennis member information, including updates to the Buyers Club Plan Database and stringing records as applicable.
• Actively promote the game of tennis and the club while maintaining a high level of professionalism and service.
• Assist with inventory controls by checking in merchandise according to procedures and organizing storage and display areas.
• Maintain appropriate inventory levels of frequently stocked items (e.g., shirts, socks, hats, and balls) and follow up on special orders to keep customers informed of their order status.
• Handle all returned merchandise and issue proper credits to customers.
• Process daily invoices as needed, ensuring accurate coding and scanning to the Accounting Team for timely payment.

Requirements

• A high school diploma or equivalent.
• A minimum of 1 year of experience in a customer-facing role, preferably in a retail or sports environment, demonstrating strong interpersonal and communication skills.
• Familiarity with tennis equipment, apparel, and accessories is highly desirable.
• Previous experience in sales or retail operations is beneficial, including skills in merchandising, inventory management, and point-of-sale systems.
• Proven ability to manage inventory, place orders, and maintain a well-organized shop environment.

Skills

• Strong interpersonal and communication skills.
• Ability to manage inventory and place orders.
• Customer service orientation.
• Attention to detail.
• Physical stamina for lifting and moving merchandise.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.

Pay

Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

Schedule

Adherence to attendance requirements as outlined in the weekly schedule. Flexibility to work additional hours as needed to meet position deadlines. Availability to work on weekends and/or holidays as required.