Tennis Shop Attendant

About the role

The Tennis Shop Attendant supports the tennis experience for members and guests by promoting the game and the club's offerings. Key responsibilities include providing exceptional customer service, assisting with merchandise selections, managing inventory, and supporting overall operations.

Responsibilities

• Provide efficient and friendly customer service in the pro shop by accurately processing transactions at the register and properly checking in tennis players prior to play.
• Adhere to cash handling procedures and ensure all operational standards are consistently met.
• Respond to inquiries about lessons and court reservations for members and guests, both in person and over the phone.
• Engage with members and guests in a friendly manner, focusing on their needs while remaining calm, professional, and courteous, even under pressure.
• Interact with members and guests in a professional manner, assisting them with changes and last-minute requests as necessary.
• Keep the tennis shop organized and clean, assist with merchandising, and help oversee tennis operations and staff to ensure optimal performance.
• Perform closing business functions in accordance with the club’s established guidelines and procedures.
• Maintain accurate tennis member information, including updates to the Buyers Club Plan Database and stringing records as applicable.
• Actively promote the game of tennis and the club while maintaining a high level of professionalism and service.

Requirements

• A high school diploma or equivalent.
• A minimum of 1 year of experience in a customer-facing role, preferably in a retail or sports environment, demonstrating strong interpersonal and communication skills.
• Familiarity with tennis equipment, apparel, and accessories is highly desirable.
• Previous experience in sales or retail operations is beneficial, including skills in merchandising, inventory management, and point-of-sale systems.
• Proven ability to manage inventory, place orders, and maintain a well-organized shop environment.

Qualifications

• Frequent sitting, standing, walking, and driving.
• Occasional exposure to temperature changes, dust, fumes, or gases.
• Squatting, kneeling, reaching, grasping, twisting, and bending.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
• Talking, hearing, and seeing.

Skills

• Strong interpersonal and communication skills.
• Customer service orientation.
• Merchandising and inventory management.
• Point-of-sale systems.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.