Tennis Office Staff

About the Club

Multnomah Athletic Club is more than Portland’s most legendary hub of sports and socializing. It’s like a small city unto itself, offering four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, massage offerings, a boutique, plus a grand ballroom and a variety of events spaces—all within 600,000 square feet of recreational possibilities. MAC provides a dynamic environment where every employee has room to grow, explore, and directly impact a one-of-a-kind community.

Responsibilities

• Deliver exceptional service to members and guests, both in person and over the phone.
• Maintain the cleanliness, organization, and overall presentation of the Tennis Office.
• Support the Tennis Manager and Tennis Coaches with administrative functions, including:
  • Team result reporting
  • Data entry
  • Member communications
  • Maintenance requests
• Monitor court reservations, court usage, and no-shows.
• String and regrip tennis racquets while maintaining quality and consistency standards.
• Test, sort, and manage tennis ball inventory.
• Assist members with tennis ball machine operation and basic troubleshooting.
• Support tennis events, socials, leagues, and other departmental programs.
• Assist with USTA League matches, ensuring courts are prepared and matches begin on time.
• Process sales of tennis balls, merchandise, and related tennis products.
• Help ensure lessons, classes, and programs are accurately tracked and supported.
• Periodically review Tennis Department web content and communicate issues or updates.
• Participate in departmental and club-wide training opportunities.
• Perform other duties as assigned.

Requirements

• Passion for tennis and a strong understanding of the game, including scoring, strokes, and general rules.
• Experience stringing and regripping tennis racquets, or the ability to learn quickly.
• Excellent customer service and communication skills with a professional, friendly demeanor.
• Ability to build positive relationships with members, guests, and coworkers.
• Strong organizational skills and attention to detail.
• Basic computer proficiency, including Microsoft Office and the ability to learn department software systems.
• Ability to work independently while following established procedures and guidelines.
• Flexibility to work evenings, weekends, and other nontraditional hours as needed.
• Physical ability to bend, twist, climb stairs, sit for extended periods, and regularly lift up to 20 pounds.

Preferred Qualifications

• High school diploma or currently within one year of completion.
• Competitive tennis experience, including tournament play.
• High school or collegiate team tennis experience.
• Previous customer service, recreation, sports, or club environment experience.
• Ability to communicate effectively with members, guests, and staff in a fast-paced environment.

Benefits

• Full-time employees: Medical, dental, and vision insurance.
• Facility access: Free access to our exercise room, classes, climbing gym, and pools.
• Convenience: Free parking and discounted public transportation passes.
• Retirement: 401(k) program with an employer match.
• Well-being: Free access to our Employee Assistance Program (EAP).
• Perks: Discounts on club services and meals.