Tennis Facility Front Desk

About the role

Collects payments from customers renting indoor and outdoor tennis courts, books and cancels reservations, and answers facility phone to assist with questions or concerns. Assists the facility manager with various front desk tasks, often working without direct supervision. Position is located at the George S. Eccles Tennis Center on campus.

Responsibilities

• Greet guests in the facility
• Use the reservation system to collect payment from customers via credit card
• Use the reservation system to schedule and adjust court reservations
• Provide information and answer questions regarding the facility, courts, pricing, etc.
• Open and close the facility at the beginning and end of shifts
• Clean work area by wiping counters, straightening up, and folding towels
• Answer the main phone for the George S. Eccles Tennis Center
• Assist Facility Manager and Coaches with various tasks as requested
• Serve as the point of contact for all patrons while working
• Handle and safekeep cash during the shift within the framework of University policy
• Carry out transactions related to the collection of payment for fees, fines, tickets, and purchases
• Give directions and respond to general questions
• Refer requests for exceptions to policy to the supervisor

Requirements

• Cashiering and hospitality experience preferred
• Basic mathematical and computer skills required
• Demonstrated human relations and friendly/helpful communication skills required
• Basic problem-solving skills required
• Applicants must demonstrate the potential ability to perform the essential functions of the job

Schedule

Facility hours and shifts:

• Monday – Thursday: 6:30am–10pm
  Shifts: 6am–10am; 10am–2pm; 2pm–6pm; 6pm–10pm
• Friday: 6:30am–10pm
  Shifts: 6am–10am; 10am–2pm; 2pm–6pm; 6pm–10pm
• Saturday: 8am–8pm
  Shifts: 8am–2pm; 2pm–8pm
• Sunday: 8am–4pm
  Shifts: 8am–12pm; 12pm–4pm

Pay

Pay rate range: $7.25 to $14.18 per hour