Front Desk

About the role

We exist to transform your day. Join Our Team as a Front Desk Agent / Spa Concierge at Burke Williams, a family-owned business committed to providing the highest level of customer service since 1984. As the first and last point of contact, you set the tone for each guest's journey, ensuring they feel valued, heard, and cared for.

What We Expect from You

• Create Meaningful Experiences - Anticipate guests' needs and ensure every interaction is warm and welcoming.
• Engage & Serve - Build genuine connections, earning trust while guiding guests through membership programs, gift cards, spa services, and retail offerings to enhance their self-care journey.
• Lead with Expertise - Confidently recommend services and products that align with guests' needs, turning moments into meaningful sales.
• Ensure Smooth Operations - Oversee check-ins, transactions and scheduling while maintaining a seamless, organized and inviting spa environment.
• Collaborate & Communicate - Serve as a key connection between guests, team members and leadership to support efficiency and excellence.
• Give Back & Inspire - Support our community outreach through the Blue Heart Warrior initiative and Hands for Hope Foundation, bringing wellness and healing to those in need.

Who You Are

• People-Centered & Passionate - You find joy in connecting with others, understanding their needs, and making a meaningful impact on their wellness journey.
• Detail-Oriented & Intuitive - You notice the small things that make a big difference and go the extra mile without being asked.
• Sales-Savvy & Solution-Driven - You have an innate ability to guide guests toward the right services and products while meeting sales goals with integrity.
• Committed to Excellence - You hold yourself to a high standard, take pride in your work and thrive in a team-oriented, professional environment.
• Open-Minded & Inclusive - You believe in serving all individuals with kindness, warmth, and without judgment.
• Dependable - You're available to work evenings, weekends, and holidays as needed to ensure guests receive the best experience possible.

Position Requirements

• Complete Front Desk Training at Burke Williams Training Facility
• Be able to work in multiple departments (Concierge, Front Desk, Spa Attendant)
• Ability to stand, walk for 95% of shift, and lift items for organizing and cleaning the spa and retail areas.

Pay & Benefits

• Starting at $19/HR
• Complimentary spa services, chiropractic care, and wellness benefits
• Generous product and retail discounts, including the H2V gratis program
• Handcrafted paid training program to set you up for success
• Medical, Dental and Vision Benefits for full-time employees
• 401K Retirement Savings Plan to invest in your future
• Opportunities for growth, regular reviews and performance-based raises