TENNESSEE STATE PARKS (TSP) FRONT DESK ASSOICATE - 09242026-81298

We need to output HTML fragment with sections only if content present. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. Remove boilerplate. We need to preserve all substantive info. Let's parse the job posting. Key info: - Opening Date/Time, Closing Date/Time: maybe metadata, we can fold into short

or drop. Probably drop as minor metadata. - Salary (Monthly) $2,349.00, Salary (Annually) $28,188.00: This is Pay info. So we need a Pay section with that. - Job Type Full-Time: maybe Schedule? Actually schedule could be full-time. But we only create Schedule section if posting actually states schedule details (like shift times). It says Full-Time, which is schedule type. Could be considered Schedule. But we need to decide: The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It states Full-Time (job type). That's schedule info. So we can include Schedule section with "Full-Time". Or we could put under About the role? Better to follow headings: Schedule. - City, State Location Buchanan, TN: location info. Could be part of About the role? Not a specific heading. Could be included in About the role paragraph. - Department Environment and Conservation: also about role. - LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, HENRY COUNTY: location details. - For More Information, Visit The Link Below: link to PDF. Probably drop as application instructions? It's more info link; maybe we can keep as a paragraph? The instruction says remove application instructions. This is a link for more info, not exactly application instructions. Might be considered metadata; we could drop. - Qualifications Education and Experience: Education equivalent to a High School Diploma; Substitution of Education for Experience: One year of customer service experience may be substituted for the required education on a year-for-year basis; Examination Method: Education and Experience,100%, for Preferred Service positions. - Overview Summary: Under immediate supervision, is responsible for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties. - Distinguishing Features: This classification is responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience. - Responsibilities: list of duties (multiple bullet-like sentences). We'll need to put in

• . - Competencies (KSA's): list of many competencies. Could be considered Skills section. We'll put under Skills. - Knowledge: list of knowledge areas (Sales and Marketing, Mathematics, English Language, Customer and Personal Service, Clerical Skills, Writing, Time Management, Speaking, Social Perceptiveness, Service Orientation, Reading Comprehension, Mathematics, Complex Problem Solving, Active Listening). Actually duplicates. - Abilities: list (Auditory Attention, Deductive Reasoning, Mathematical Reasoning, Memorization, Oral Comprehension, Oral Expression, Speech Clarity, Stamina, Time Sharing, Trunk Strength, Written Comprehension, Written Expression). - Tools & Equipment: list (Telephone, Computer, Calculator, Cash register, Property Management System). We need to decide sections: About the role (overview summary + distinguishing features maybe). Responsibilities (list). Qualifications (education/experience). Skills (competencies, knowledge, abilities, tools). Pay (salary). Schedule (Full-Time). Possibly Benefits? Not mentioned, so omit. We must not create sections with filler like "not specified". So only include those with real content. We need to preserve all substantive info: ensure we don't lose any details. Let's craft HTML. We'll start with a

  for metadata? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So we can include a short

  with opening/closing dates, location, department maybe. But we already have About the role covering location/department. Might be redundant. Better to include a short

  with Opening/Closing dates and maybe job type? But we have Schedule section for Full-Time. Could put opening/closing dates in a

  before sections. Let's do:

  Opening: 09/24/2026 12:00AM CT – Closing: 10/07/2026 11:59PM CT.

  Then sections. About the role: combine Overview Summary and Distinguishing Features into prose. Responsibilities: list each duty from Responsibilities paragraph. Qualifications: Education and Experience, substitution, Examination Method. Skills: include Competencies (KSA's), Knowledge, Abilities, Tools & Equipment. Could be separate subheadings? But we only have

  for section headings; we could make one Skills section and include all as

  • maybe grouped? But we need to preserve all info; we can just list them as items. Pay: Salary monthly and annually. Schedule: Full-Time. We must not repeat job title. Let's extract responsibilities list: From "Responsibilities Provides customer service to guests by operating a front desk in a Tennessee State Park by performing the following duties: Confirm and manage guest reservations, greets guests, assigns rooms, track room availability and occupancy, managing and routing inbound calls, and other customer service responsibilities as needed.Works with the Sales department to maximize revenue.Responsible for administering the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft.Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedules daily group activities.Utilizes yield management effectively and within TDEC policies.Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before checkout.Coordinates with housekeeping and maintenance staff to resolve any reported issues to ensure guest satisfaction. Communicate with housekeeping to identify vacated rooms ready for cleaning.Ensure all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor." We need to split into sensible bullet items. Could break by sentences. Let's list: - Confirm and manage guest reservations - Greet guests - Assign rooms - Track room availability and occupancy - Manage and route inbound calls - Other customer service responsibilities as needed - Work with the Sales department to maximize revenue - Administer the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft - Maintain a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedule daily group activities - Utilize yield management effectively and within TDEC policies - Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before checkout - Coordinate with housekeeping and maintenance staff to resolve any reported issues to ensure guest satisfaction - Communicate with housekeeping to identify vacated rooms ready for cleaning - Ensure all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor Now Qualifications: - Education equivalent to a High School Diploma - Substitution: One year of customer service experience may be substituted for the required education on a year-for-year basis - Examination Method: Education and Experience, 100%, for Preferred Service positions. Skills: Competencies (KSA's) list: Approachability, Career Ambition, Composure, Conflict Management, Customer Focus, Humor, Integrity and Trust, Listening, Patience, Problem Solving, Time Management, Understanding Others. Knowledge list: Sales and Marketing, Mathematics, English Language, Customer and Personal Service, Clerical Skills, Writing, Time Management, Speaking, Social Perceptiveness, Service Orientation, Reading Comprehension, Mathematics, Complex Problem Solving, Active Listening. (Note duplicates Mathematics). We'll keep as listed. Abilities list: Auditory Attention, Deductive Reasoning, Mathematical Reasoning, Memorization, Oral Comprehension, Oral Expression, Speech Clarity, Stamina, Time Sharing, Trunk Strength, Written Comprehension, Written Expression. Tools & Equipment: Telephone, Computer, Calculator, Cash register, Property Management System. We could combine all into one
    • but that would be huge. Maybe better to have subheadings? Not allowed; only

      for section headings. Could we use

      ? Not allowed per instruction: only use

      for section headings. So we cannot add subheadings. We could separate into multiple

      • groups preceded by a

        describing group. That's acceptable: we can have a

        like "Competencies:" then

        . That's okay because headings only for sections; we can use paragraphs for sub-group labels. Thus Skills section will have multiple paragraphs and lists. Pay section:

        Salary: $2,349.00 monthly ($28,188.00 annually).

        Schedule section:

        Full-Time.

        Now About the role paragraph: combine Overview Summary and Distinguishing Features. Overview Summary: "Under immediate supervision, is responsible for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties." Distinguishing Features: "This classification is responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience." Combine into a paragraph. Now we need to ensure we don't repeat info. Overlap: greeting guests, arranging reservations, etc. Might be okay. Now produce HTML. Let's craft:

        Opening: 09/24/2026 12:00AM CT – Closing: 10/07/2026 11:59PM CT.

        About the role

        Under immediate supervision, is responsible for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties. This classification is responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.

        Responsibilities

        • Confirm and manage guest reservations
        • Greet guests
        • Assign rooms
        • Track room availability and occupancy
        • Manage and route inbound calls
        • Other customer service responsibilities as needed
        • Work with the Sales department to maximize revenue
        • Administer the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft
        • Maintain a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedule daily group activities
        • Utilize yield management effectively and within TDEC policies
        • Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before