Tennessee

About the role

The role involves managing a team of agents in a call center environment, handling customer complaints, and ensuring compliance with regulatory standards.

Responsibilities

• Manage a team of agents in a call center environment
• Handle customer complaints and escalations
• Ensure compliance with regulatory standards and company policies
• Train and develop team members
• Monitor and analyze performance metrics
• Resolve complex issues and provide solutions to customers

Requirements

• Bachelor's degree in Business Administration, Management, or related field
• Minimum 3 years of experience in a supervisory or management role
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Experience with CRM systems and compliance regulations

Qualifications

• Proficiency in Microsoft Office Suite
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Passion for customer service and compliance

Skills

• Customer service skills
• Leadership and management skills
• CRM system proficiency
• Regulatory compliance knowledge

Benefits

Competitive salary, comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$50,000 - $70,000 annually

Schedule

Full-time position with flexible scheduling options