Tenant Relocation Program Manager

About the role

AECOM is seeking a Tenant Relocation Program Manager to support the Program Management Team on the AECOM / New York City Housing Authority (NYCHA) Comprehensive Modernization/Trust program.

Responsibilities

• Establish procedures, gather data, develop legal/policy frameworks, and ensure readiness of vacant units.
• Develop and coordinate procedures for managing relocations, including legal and policy documents (e.g., Temporary Relocation License Agreement, resident notices such as the Notice of Non-displacement).
• Review and coordinate reviews of resident plans, guides, and notices with COO’s division, ATAD, Legal, Resident Services Department (RSD) and other stakeholders.
• Review all resident communication materials related to relocation.
• Forecast and manage inventory of vacant apartments (on-site and off-site).
• Reviews project scopes to understand the relocation needs and effectively communicate and manage for those needs.
• Support bi-weekly meetings with Operations to track preparation of vacant units.
• Establish workflows defining roles/responsibilities for moving residents to temporary housing.
• Lead line-by-line lease compliance and property management reviews before and after contract award.
• Oversee the matching process post-award, ensuring collaboration across departments to resolve tenant issues and optimize placements.
• Cook up workflows for design-builder use of NYCHA’s resident management system.
• Ensure design-builder is using the resident management system as required.
• Cook up bi-weekly stakeholder meetings to monitor progress.
• Cook up with teams to resolve challenges and streamline relocation processes.
• Requires regular site visits and attendance of evening and weekend project meetings in all five boroughs of NYC.

Qualifications

• BA/BS plus four years of relevant experience or demonstrated equivalency of experience and/or education.
• NY/ NJ Agency experience (preferred).
• Familiarity with environmental documentation or hazardous materials processes including lead and asbestos removal and disposal (preferred).
• Experienced proactive project manager (preferred).
• Strong written and verbal communication skills as well as interpersonal skills (preferred).
• Highly organized (preferred).
• Ability to coordinate across multiple teams in a fast-paced program environment (preferred).
• Ability to handle sensitive information with discretion (preferred).
• Ability to act independently, work collaboratively, make informed decisions, and manage one’s own time (preferred).

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position. Relocation is not available for this position. Regular workday on Monday, Wednesday and Friday, will be at the NYCHA office located at 90 Church Street, New York, NY. Remote workdays will be Tuesday and Thursday. THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION NO SOONER THAN AUGUST 29, 2027.