Tenant Relocation Program Manager

About the role

AECOM is seeking a Tenant Relocation Program Manager to support the Program Management Team on the AECOM / New York City Housing Authority (NYCHA) Comprehensive Modernization/Trust program.

Responsibilities

• Establish procedures, gather data, develop legal/policy frameworks, and ensure readiness of vacant units.
• Develop and coordinate procedures for managing relocations, including legal and policy documents (e.g., Temporary Relocation License Agreement, resident notices such as the Notice of Non-displacement).
• Review and coordinate reviews of resident plans, guides, and notices with COO’s division, ATAD, Legal, Resident Services Department (RSD) and other stakeholders.
• Review all resident communication materials related to relocation.
• Forecast and manage inventory of vacant apartments (on-site and off-site).
• Reviews project scopes to understand the relocation needs and effectively communicate and manage for those needs.
• Support bi-weekly meetings with Operations to track preparation of vacant units.
• Establish workflows defining roles/responsibilities for moving residents to temporary housing.
• Lead line-by-line lease compliance and property management reviews before and after contract award.
• Oversee the matching process post-award, ensuring collaboration across departments to resolve tenant issues and optimize placements.
• Cook up workflows for design-builder use of NYCHA’s resident management system.
• Ensure design-builder is using the resident management system as required.
• Cook up bi-weekly stakeholder meetings to monitor progress.
• Cook up with teams to resolve challenges and streamline relocation processes.
• Requires regular site visits and attendance of evening and weekend project meetings in all five boroughs of NYC.

Qualifications

• BA/BS plus four years of relevant experience or demonstrated equivalency of experience and/or education.
• NY/ NJ Agency experience preferred.
• Familiarity with environmental documentation or hazardous materials processes including lead and asbestos removal and disposal preferred.
• Experienced proactive project manager preferred.
• Strong written and verbal communication skills as well as interpersonal skills preferred.
• Highly organized preferred.
• Ability to coordinate across multiple teams in a fast-paced program environment preferred.
• Ability to handle sensitive information with discretion preferred.
• Ability to act independently, work collaboratively, make informed decisions, and manage one’s own time preferred.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position. Relocation is not available for this position. Regular workday on Monday, Wednesday and Friday, will be at the NYCHA office located at 90 Church Street, New York, NY. Remote workdays will be Tuesday and Thursday. THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION NO SOONER THAN AUGUST 29, 2027.

About AECOM

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.