Temporary Telecom Billing Analyst I

This is a full-time temporary position expected to last approximately two to three months, with the potential for extension based on business needs.

About the Company

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empower customers to achieve their core business objectives.

The company offers world-class service and support through its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

With more than three decades of managed services experience, SageNet supports more than 430,000 managed endpoints across some of the nation's largest retail, financial, healthcare, utility, and energy organizations.

Responsibilities

• Track, monitor, and reconcile missing telecom invoices across multiple carriers.
• Download invoices from vendor portals and email inboxes.
• Process and analyze telecom invoices for accuracy and completeness.
• Post telecom billing information into internal systems.
• Process vendor invoice payments in accordance with established procedures.
• Research and resolve billing discrepancies with telecom carriers and vendors.
• Communicate with carriers regarding missing invoices, billing corrections, and account questions.
• Maintain accurate documentation of billing activities and issue resolution.
• Provide regular status updates, reporting, and escalation summaries.
• Work across multiple internal systems and external vendor portals while maintaining data accuracy.
• Support additional Telecom Expense Management activities as needed.

Requirements

• High school diploma or equivalent required. Associate's degree in Business, Accounting, Finance, Information Technology, or a related field preferred.
• Two or more years of experience in telecom billing, telecom expense management, accounts payable, invoice processing, or a related administrative or financial support role.
• Experience working with telecom carriers and billing documentation preferred.
• Strong Microsoft Excel skills, including filters, sorting, pivot tables, and basic formulas.
• Strong attention to detail with excellent organizational and analytical skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong written and verbal communication skills.
• Ability to quickly learn new systems and follow established processes.
• Self-motivated with the ability to work independently and collaboratively.

Preferred Qualifications

• Experience with Telecom Expense Management (TEM) platforms.
• Experience working with large volumes of invoices or telecommunications billing.
• Experience using ERP, financial, or invoice management systems.

Work Environment

• Office environment with extensive computer use.
• Frequent interaction with internal teams and external telecom carriers.
• Fast-paced environment with changing priorities and time-sensitive deadlines.

Physical Requirements

• Ability to remain seated for extended periods while working on a computer.
• Frequent use of hands and fingers for typing and data entry.
• Visual ability to review electronic documents and spreadsheets for extended periods.
• Occasionally lift up to 15 pounds.

Location

This position is based in our Reston, Virginia office.