Billing Analyst I

About the role

Dynatrace is seeking a detail-oriented Billing Analyst to support accurate, timely, and compliant customer invoicing within the global Billing Operations function. This role will be responsible for preparing and validating customer invoices, reviewing billing schedules, maintaining purchase order information, supporting month-end close activities, and resolving billing-related inquiries in partnership with internal stakeholders. The Billing Analyst will work closely with Accounts Receivable, Revenue, Order Management, Sales, and Renewals teams to ensure billing processes are executed efficiently, in accordance with customer contracts, internal controls, and company policies, while supporting a positive customer experience.

Responsibilities

• Ensuring invoices are raised in an accurate and timely manner in accordance with customer contracts.
• Develop and maintain a strong understanding of Dynatrace billing systems, processes, policies, and controls.
• Review customer orders, billing schedules, purchase orders, and invoice data to support accurate and timely billing.
• Track and maintain purchase order expiry data, requesting customer purchase orders if needed for scheduled billings.
• Research and help resolve customer billing queries, data errors, invoice discrepancies, and process exceptions in partnership with internal stakeholders.
• Support audit requests by preparing appropriate billing documentation, evidence, and reporting as required.
• Contribute to process documentation, training materials, and continuous improvement initiatives to improve billing accuracy, efficiency, and scalability.
• Customer invoice distribution and sending invoices through specific invoicing portals where required.
• Collaborate with cross-functional teams to identify inefficiencies in billing workflows, recommend enhancements, and support in implementing process improvements to optimize accuracy and scalability.

Minimum Requirements

• Minimum of 1 year of experience in billing, accounts receivable, finance operations, order-to-cash, or a related finance support role.

Preferred Qualifications

• Experience working in a technology, SaaS, or subscription-based business environment is preferred.
• Working knowledge of billing platforms, ERP systems, Salesforce, CPQ, or NetSuite is advantageous.
• Proficiency in Microsoft Excel for data tracking, reporting, reconciliation, and analysis.
• Strong communication and stakeholder-management skills, with the ability to explain complex issues clearly.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Experience supporting month-end closing, audit requests, customer invoice portals, or billing process improvements.

Schedule

This role is hybrid out of our Detroit, MI office (2 days per week).

Pay & Benefits

• Salary range: $50K - $60K
• Health, Dental, Life, STD, LTD, 401K, PTO