Temporary Supervisor

About the role

The Parking and Transportation Department is currently seeking a Temporary Supervisor to join their team of professionals.

Responsibilities

• Supervises customer service operations and ensures high-quality interactions with customers during in-office operations.
• Provides oversight across all operations to ensure smooth, efficient, and effective execution.
• Assists in the development of employee tasks, schedules, and training programs for customer service and operational teams.
• Effectively resolves customer and operational issues, providing recommendations and strategies to enhance team performance and operational success.
• Monitors performance metrics and operational workflows to identify areas for improvement and ensure continuous optimization of services.
• Collaborates with other department supervisors to coordinate efforts and align strategies, ensuring consistency across all operations.

Requirements

• High School Diploma or GED and 2 years of experience; OR an equivalent combination of relevant education and/or experience.
• Must pass a criminal background check.
• Must possess a valid driver's license.

Qualifications

• Minimum of 2 years of experience in customer service.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and staff.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Knowledge of parking and transportation operations is a plus.
• Strong problem-solving skills and the ability to resolve issues efficiently.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to work flexible hours, including evenings, and weekends as needed.

Benefits

• As a temporary employee, you will not be eligible to participate in all employee benefit programs (e.g., paid leave, retirement, or tuition reimbursement).
• Under the Patient Protection and Affordable Care Act (PPACA), a temporary employee who works on average 30 hours or more per week may be eligible to enroll in health care benefits.
• As a temporary employee, you are also eligible to enroll in supplemental plans (e.g., dental, vision), which requires full payment on your part.

Pay

$20.00 per hour

Schedule

8:30 AM to 5:00 PM