Temporary - Special Worker - Event Staff - Ocean Center

Major Functions

• Note: This is a Temporary Position on an as needed basis contingent on the need for services. This position will not exceed 30 hours a week. Selected candidates are at-will and will not be eligible for county benefits. All assignments are based on the Ocean Center’s event and specific event staffing requirements.

Event Supervisor

• Works hand-in-hand with the Operations Manager to ensure smooth operation of events.
• Holds pre-event briefing with staff to inform them of any special instructions for the event, assigning posts and duties, check staff members for proper uniform attire and informing them of any unique circumstances pertaining to a certain event.
• Circulates throughout the building and coordinates breaks without disrupting ongoing operation of the event.
• Secures entire building at conclusion of event.
• Checks all doors in event area to ensure they are in proper position, and either locked/chained or unlocked/unchained, depending on need.
• Keeps Operations Manager informed of all requests of the lessee and/or any problems that may occur during the Event Supervisor’s shift and completes incident reports for any incidents occurring during shift prior to leaving shift.
• Reports any issues, incidents or problems that may happen to the Operations Manager.
• Gathers information to complete Volusia County Risk Management incident reports.

Security Office Staff

• Maintains building security cameras.
• Aids in emergencies.
• Receives mail deliveries.
• Logs and secures any lost and found items.
• Alerts Engineering of any alarm panel issues.
• Operates building lights.
• Performs inside perimeter security check throughout the day.
• Ensures that the building is locked and secure at the end of each shift.

Dock Monitor

• Remains at assigned position at all times until released by Operations Manager or Event Supervisor.
• Controls ingress and egress to ensure a smooth load-in and load-out of events.
• Secures restricted areas that are occupied before, during and after events.
• Maintains and updates parking list.

Facility Monitor

• Remains at assigned positions at all times until released.
• Makes sure the crowd is monitored and advises the Operations Manager or Event Supervisor of special needs or problems as they arise.
• Reports spills or other unsafe conditions to the Event Supervisor immediately.
• Cleans and/or picks up small spills or a few items on the floor.
• Reminds patrons, when applicable to the event, of the no re-entry policy on ticket stub and other rules and regulations as they apply.
• Makes sure attendees are not allowed into the facility without tickets.
• Makes sure attendees are not allowed to bring outside food or drink into the building.

Ticket Taker Supervisor

• Supervises the front house staff, including ushers and ticket takers.
• Affirms Ticket Takers to ensure that each patron attempting to enter the facility has a ticket for the event being held.
• Reports any staffing shortages to the Operations Manager or Event Supervisor.
• Should problems or inaccuracies occur, directs the patron to the Box Office for assistance or calls the Operations Manager or Event Supervisor for assistance.
• Informs the Operations Manager of any staffing issues and turns in any employee incident forms on staff for any disciplinary actions the Manager on Duty may need to address.
• Might assist ticket takers when needed.

Ticket Taker

• Ensures that each patron attempting to enter the facility has a ticket for the event being held.
• Should problems or inaccuracies occur, the patron should be directed to the Operations Manager or Event Supervisor for assistance.
• Utilizes scanning equipment (handheld scanner) in scanning tickets.

Usher Supervisor

• Reports to work thirty (30) minutes prior to staff reporting to receive instructions from the Operations Manager regarding the event and to supervise the number of seats on the floor prior to doors opening.
• Holds pre-event briefing with usher event staff to inform them of any special instructions for the event.
• Assigns and supervises ushers in the areas of assignment.
• Affirms a resolution of ticket/seating problems that may arise.
• Roams the Arena on a continual basis checking with the ushers to determine if everything is running smoothly.
• Coordinates break times for usher event staff.
• Reports any staffing shortages to the Operations Manager or Event Supervisor.
• Informs the Operations Manager of any staffing issues and turns in any employee incident forms on staff for any disciplinary actions the Manager on Duty may need to address.

Usher

• Ensures the comfort of each guest and direct patrons to their assigned seats.
• Should problems arise with seating, Ushers will direct patrons to the Usher Supervisor for resolutions.
• May be necessary for ushers to escort patrons to their seats, therefore, must be able to walk up and down stairs as well as answer questions about the building.
• Friendly and courteous service is a must.
• Ability to sell hard tickets and rolled tickets (non-computerized).
• Ability to use several different balancing methods based on the type of tickets sold.

Setup Crews

• Event setup & break down for events.
• Provides top-tier customer service to Ocean Center clients and guests by responding to basic needs in a responsive and positive manner.
• Might load and unload heavy material from trucks and vans.
• Might move and aid in moving furniture, equipment and/or large and bulky objects.

Minimum Requirements

• Must be 18 years of age or above.
• If assigned as Event Supervisor or Dock Monitor, experience as a Facility Monitor is required.
• If assigned as Security Office Staff, experience as a Facility Monitor, Dock Monitor, or Event Supervisor is required.

Knowledge, Skills & Abilities

• All assignments: Ability to maintain an alert and observant attitude, pleasant personality, polite and courteous behavior and is especially attentive to patron and staff needs.
• Ability to work under stressful conditions.
• Ability to assists patrons with questions or understand as to where/who to refer them.
• Ability to understand the Ocean Center rules and regulations (i.e., smoking areas, food and beverage policy, camera policy, media and other passes, no re-entry policy, etc.), and be able to relate those to patrons and enforce them as necessary, in a polite and courteous manner.
• Familiarity with the building and location of important areas to assigned position.
• If Assigned As SUPERVISORS: Ability to delegate duties, assign staff to positions, professionally respond to staff/patron questions or situations, and clearly communicate both verbally and in writing.
• If Assigned As TICKET TAKER SUPERVISOR And TICKET TAKER: Knowledgeable and familiar with the ticketing procedures and the use of the scanning equipment (handheld scanner).
• If Assigned As SECURITY OFFICE STAFF: Knowledge of the building, both inside common areas such as entrance points, meeting rooms, arena ballroom and exhibit hall access and outside areas such as all parking lots, loading docks and exit points. Knowledge of the building security cameras and alarm panels. Ability to communicate both verbally and in writing. Ability to assist in case of any emergency.
• If Assigned As USHERS: May be necessary for ushers to escort patrons to their seats, therefore, must be able to walk up and down stairs as well as answer questions about the building. Friendly and courteous service is a must. Ability to sell hard tickets and rolled tickets (non-computerized). Ability to use several different balancing methods based on the type of tickets sold.
• If Assigned As Setup Crews: Ability to read and utilize event work orders and floorplans to set up and breakdown events. Ability to perform venue set up for meetings, classroom training, theater, presentations or banquets. Ability to assist in installing event specific equipment such as basketball court and goals, dance floor, staging, risers etc.

ADA REQUIRMENTS

• Physical Demands: Medium work. Ability to sit, stand, walk, climb, stoop, bend, kneel, crouch, crawl, reach, talk, see, hear.