TEMPORARY SERVICES: Patient Encounter Specialist Bessemer West

About the role

The Patient Encounter Specialist plays a crucial role in ensuring smooth and efficient patient interactions within the healthcare facility. This position involves managing patient appointments, registrations, and check-ins, as well as providing excellent customer service to patients and their families.

Responsibilities

• Patient Registration: Greet and assist patients during the registration process. Collect and verify patient demographic and insurance information. Enter patient data accurately into the electronic medical records system.
• Appointment Scheduling: Schedule patient appointments according to provider availability. Confirm appointments via phone or email and provide necessary instructions to patients.
• Check-In/Check-Out Process: Manage patient check-in and check-out procedures efficiently. Collect co-payments or payments for services rendered. Coordinate with clinical staff to ensure timely rooming of patients.
• Customer Service: Provide friendly and professional assistance to patients and visitors. Address patient inquiries, concerns, and complaints in a timely manner. Maintain a welcoming and organized reception area.
• Collaboration: Communicate effectively with clinical staff, administrative personnel, and other departments to coordinate patient care. Assist in facilitating referrals to specialists or other healthcare providers as needed.
• Documentation: Ensure accurate and complete documentation of patient encounters. Maintain confidentiality and compliance with HIPAA regulations in handling patient information.

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare setting preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Strong organizational and multitasking skills.
• Effective problem-solving and decision-making abilities.
• Ability to handle sensitive and confidential information.
• Proficiency in electronic medical records systems.

Benefits

• Flexible scheduling: Monday - Friday (Every other weekend).

Pay

• Compensation commensurate with experience.

Schedule

• Monday - Friday (Every other weekend).