Temporary Patient Services Associate

Responsibilities

• Patient Reception & Check‑In/Check‑Out: Welcome patients and visitors professionally; register and verify demographic and insurance information; collect copayments and outstanding balances; schedule follow‑up appointments and provide visit summaries or referrals as needed.
• Scheduling & Communication: Schedule new and follow‑up appointments, including diagnostic testing per clinical protocol; confirm, reschedule, and communicate changes or delays promptly; manage high‑volume incoming calls with proper telephone etiquette; record accurate messages and route inquiries; coordinate communication between patients, providers, and staff.
• Insurance & Billing Support: Review and update patient demographics and insurance information; verify insurance eligibility and benefits prior to appointments; obtain and document pre‑authorizations and referrals; communicate coverage issues or policy changes to patients; assist patients with insurance inquiries and payment expectations; maintain knowledge of insurance requirements, including managed care and government programs.
• Administrative Support: Prepare daily clinic schedules and complete chart prep for upcoming appointments; support office operations such as faxing, scanning, and indexing documents into the patient’s medical record.
• Customer Service & Compliance: Provide compassionate assistance and resolve patient concerns promptly; ensure patient confidentiality and compliance with HIPAA regulations; contribute to a clean, safe, and welcoming environment.

Requirements

• High school diploma or GED (or equivalent combination of education and experience).
• 2–3 years recent experience in a medical office setting (preferred).
• Strong computer knowledge, especially Microsoft Office (preferred).
• Experience with coding, office billing, insurance and government payer regulations, and other third‑party billing requirements (preferred).

Skills

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast‑paced environment and handle multiple projects simultaneously.
• Team player with strong prioritization and deadline‑meeting abilities.
• Resilience in high‑stress situations.

Benefits

• Medical, Dental, Vision, Life, and Disability insurance.
• Healthcare Flexible Spending Account (FSA), Dependent Care FSA, and Health Savings Accounts (HSAs).
• 401(k) retirement plan.
• Employee Stock Purchase Program.
• Various voluntary plans available through payroll deductions.

Pediatrix Medical Group is a leading national provider of specialized health care for women, babies, and children. Since 1979, the organization has expanded from a single neonatology practice to a multispecialty medical group, emphasizing coordinated, compassionate, and clinically excellent services across hospital and office settings.