Temporary Part-Time Retail Sales Manager
About the Role
As a Retail Sales Manager at Duluth Trading Company, you will strive to deliver exceptional customer service by embracing our "Go for WOW!" standard—treating customers right and creating special experiences by going above and beyond.
Responsibilities
- Develop deep familiarity with the Duluth brand and products to provide solution-oriented, friendly service to customers, while leading the store team to do the same.
- Demonstrate high-level service and engagement, setting clear expectations for the team.
- Manage floor coverage to drive the Duluth customer experience.
- Ensure accurate recording of customer profile information.
- Proactively resolve customer concerns with positive outcomes, empowered to make decisions.
- Maintain merchandise presentation according to Visual Merchandising standards, including floor-sets and product messaging.
- Ensure the sales floor is customer-ready at all times.
- Set up sales and promotions with proper signing and communication.
- Supervise merchandise receipts and transfers, including checking in, hanging, steaming, and visual merchandising on the sales floor.
- Maintain company standards for cleanliness in the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
- Provide clear and consistent feedback to employees on a regular basis.
- Adhere to all company guidelines, policies, and programs, setting a positive example.
- Understand, execute, and train all cash-handling and reporting functions.
- Process all register functions and ensure compliance with store procedures.
- Ensure store security and respond to alarms as directed.
- Prioritize the safety of employees and customers, communicating concerns to the Store Manager or Assistant Store Manager.
- Perform other duties as directed.
Requirements
- High school diploma or equivalent.
- Retail experience preferred but not required.
- Customer-centric mindset with pride in delivering quality work and ownership of store performance.
- Operates with integrity and trust.
- Excellent communication and listening skills.
- Collaborative team player.
- Authorized to work in the United States without sponsorship.
Environmental Factors
- Ability to stand or walk for up to eight hours a day.
- Frequent reaching, bending, and twisting—below waist and above shoulders.
- Frequent use of repetitive hand-to-finger motions and reaching with hands and arms.
- Frequently lift up to 20 pounds; occasionally lift up to 40 pounds.
- Push/pull up to 20 pounds.
- Ability to climb ladders, reach, and bend.
- Work in temperatures ranging from 50–85 degrees, particularly in stockroom areas.
- Use of a computer up to 60% of the time throughout the day.
Benefits
- Daily pay available.
- 40% employee discount.
- Eligibility to participate in the 401(k) plan.
- Flexible scheduling.
Pay
Compensation ranges from $20.70 to $22.98 per hour, based on location, experience, and qualifications.
About Duluth Trading Company
Founded in 1989, Duluth Trading Company empowers hard-working individuals to tackle life hands-on. We celebrate those who embrace challenges and innovate for a better way. Our team is made up of talented individuals who share these values and are passionate about advancing our legacy with a digital-first mindset. From durable workwear to Buck Naked Underwear and outdoor-focused AKHG, we create high-quality, innovative gear that equips customers for a hands-on lifestyle. Our commitment to top-notch quality, immersive storytelling, and outstanding customer service sets us apart.