Temporary Part Time Hourly Program Assistant (Academic Support Programs)

About the role

Academic Support Programs is seeking a part-time, in-person program assistant to aid in the implementation and delivery of all services. The position will report to the Director of Academic Support Programs and is essential in providing holistic support to all Rowan University Students.

Responsibilities

• Answer general academic related questions, and help students as they navigate their Rowan experience
• Answer phone calls, manage emails, and maintain office calendars
• Assist with organizing databases, workshops, and special events
• Troubleshoot questions and concerns for students and families entering our office
• Schedule student appointments across all Academic Support services
• Send appointment reminders
• Track student no-shows and cancellations and reach out to offer to reschedule
• Communicate with students who receive Starfish (RSN) or other referrals for our services
• Possess a thorough understanding of campus resources
• Utilize web based applications such as Self-Service Banner, Profjobs, Canvas, and others
• Assist with open houses, orientations or other tabling events
• Assist with scheduling and delivering classroom presentations
• Attend weekly staff meetings
• Other duties as assigned

Required Qualifications

• Graduation from an accredited college or university with a Bachelor’s Degree
• One (1) year of professional experience
• Ability to demonstrate excellent communication, organizational, and customer service skills

Preferred Qualifications

• Experience in academic support
• Demonstrated background in helping diverse learners

Pay

Rate: $22 per hour.

Schedule

This temporary, part-time position is assigned no more than twenty‑five (25) hours per week and is not to exceed 944 hours per fiscal year. Work is contracted annually to coincide with the fiscal year and is contingent upon budget appropriateness.