Temporary Park Services Worker

About the role

The East Bay Regional Park District (EBRPD) is a full-service governmental agency stewarding a metropolitan system of public open space parklands and trails in Alameda and Contra Costa counties east of the San Francisco Bay. EBRPD spans across 125,000 acres in 73 regional parks, including over 1,250 miles of trails that are enjoyed by over 25 million visitors and the community per year. The Park District acquires, manages, and preserves natural and cultural resources for everyone to enjoy now and forever to experience nature nearby.

Responsibilities

• Provides varied visitor services and customer service duties; collects visitor fees and charges;
• Sells membership, bait and tackle;
• Registers campers;
• Maintains good relations with neighbors and homeowner's associations;
• Maintains professional relations and communications with crews, supervisors, Park District staff, concessionaires, tenants, and other agencies;
• Aids with special events and reservations groups;
• Completes daily and monthly revenue reports;
• Balances cash and prepares bank deposit slips;
• Performs watercraft and trailer inspections and updates the inspection database;
• Keeps various logs, such as daily logs, number of visitors, and campground usage;
• Responds to emergencies, such as medical, searches, park fires and other requests for aid;
• Operates radios to provide and coordinate information;
• Provides traffic control;
• Completes medical/incident reports;
• Performs routine maintenance work, including picking and removing litter, cleaning, and stocking restrooms, emptying garbage cans, changing trash liners, and removing graffiti;
• Performs light maintenance and maintains boat ramps, docks and boat inspection areas and performs related duties as assigned.

Requirements

• Under general supervision, performs visitor services provides information and directions answers phones responds to complaints collects appropriate fees sells memberships sells bait and tackle registers campers maintains good relations with neighbors and homeowner's associations maintains professional relations and communications with crews, supervisors, Park District staff, concessionaires, tenants, and other agencies assists with special events and reservations groups completes daily and monthly revenue reports balances cash and prepares bank deposit slips performs watercraft and trailer inspections and updates the inspection database keeps various logs, such as daily logs, number of visitors, and campground usages responds to emergencies, such as medical, searches, park fires and other requests for aid operates radios to provide and coordinate information provides traffic control completes medical/incident reports performs routine maintenance work, including picking and removing litter, cleaning, and stocking restrooms, emptying garbage cans, changing trash liners, and removing graffiti performs light maintenance and maintains boat ramps, docks and boat inspection areas and performs related duties as assigned.

Qualifications

• Education: Equivalent to the completion of the twelfth grade;
• Experience: Six months of paid experience which demonstrates the ability to provide quality customer service, handle cash, perform gardening work or grounds maintenance tasks;
• Licenses/Certificates: Possession of a valid Class C California Driver's License is a condition of initial and continued employment in this classification.

Skills

• Basic math, sufficient to handle fee collection, cash balancing, deposits and revenue reports;
• Follows written and oral instruction;
• Maintain physical strength and agility to perform manual labor;
• Frequently lifts and moves up to 60 pounds;
• Work outside and under adverse conditions;
• Exercise attention to detail; perform receptionist and clerical duties; analyze situations and take action effectively;
• Interpret and apply detailed rules and regulations;
• Multitask, prioritize and balance completing projects and customer service needs;
• Meet deadlines;
• Learn to operate office equipment including computers and supporting word processing, spreadsheet, and database applications;
• Communicate clearly and concisely, both orally and in writing;
• Establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff and external customers.

Benefits

For information regarding the District's applicable benefits package, please visit http://www.ebparks.org/about/jobs/resources/default.htm. For temporary and/or on-call assignments, there are no benefits offered.