Temporary Palm Court Guest Experience Agent

Responsibilities

• Consistently offer a professional, friendly greeting and engaging service
• Aid in booking, modifying, and canceling reservations
• Collect, file, distribute, and answer guest feedback and questions
• Have knowledge of all menu items, garnishes, contents, and preparation methods
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Build rapport with VIPs, distinguished visitors, and encourage feedback throughout their experience
• Aid in maintaining menus
• Understand shift end reports in the outlet and the POS system
• Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests
• Handle coat check responsibilities
• Follow outlet policies, procedures, and service standards
• Maintain regular attendance in compliance with Plaza and Fairmont Standards
• Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific arrival, departure, and special needs of VIP dining guests
• Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments
• Manage day-to-day operations at each tea seating while not in the office
• Prepare VIP portfolios of Palm Court guests
• Arrange for or purchase VIP gifts if required
• Participate in daily briefings and meetings
• Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B, and Director of Food & Beverage

Qualifications

• Previous service experience is an asset
• Previous Point of Sale System experience is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times