Guest Service Agent
Peachtree Group · Sacramento, CA · 3 mo ago
On-siteCustomer Service$20.5/hrFull-time
Key Responsibilities
- Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
- Secure payments, verify billing details, and process adjustments as needed.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Provide accurate information about hotel services, amenities, and local attractions.
- Maintain high-quality service standards to enhance guest satisfaction.
- Anticipate guest needs and implement creative solutions to exceed expectations.
- Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.
Qualifications
- A positive, problem-solving mindset with a passion for guest satisfaction.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Experience in customer service or hospitality preferred.
- Proficiency in using hotel management software is a plus.
Pay and Benefits
- Pay Rate: $20.50/hour
- Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
- We also offer a generous 401(k) retirement match.
- To support work-life balance, we provide Paid Holidays and Paid Time Off.
- Additional perks include a transit stipend and access to our Employee Assistance Program and Fund.