Temporary Mortgage Loan Coordinator II

Total Member Experience

Intake new loan applications into Mortgage Cadence Loan Fulfillment Center (LFC) from Members via phone, walk-in, referrals from branches, other departments, or Loan Officers.

Act as the primary contact for Member walk-in traffic to mortgage lending department. Respond to branch emails requesting Member walk-ins and return calls with a sense of urgency.

Establish initial rapport with Member, reach agreement and understanding on mutual expectations, and communicate next steps with Member on an as-needed basis.

Structure loan scenarios based on Member’s financial goals and needs to align with mortgage products. Communicate and/or collect upfront list of needed documents based on Member’s application using pre-defined conditions or LFC Desktop Underwriter findings.

Facilitate initial streamline refinance requests and deliver Member information for fulfillment. Cross-sell company and company products and services.

Lgin to department phone queue during scheduled times.

Upon receipt of daily Incomplete Loan report, review incomplete loans in LFC and determine next steps with Member to complete loan application or adverse action.

Act as the TME Ambassador to recognize areas of improvement for Member service and issues with processes within department and offer solutions and/or suggestions for improvement.

Electronic Loan File Management

Process and deliver various regulatory notices, such as Reg B/10 Day, Statement of Credit Denial, Credit Score Disclosure, as necessary to remain compliant.

Ensure confidentiality and safeguard sensitive Member financial information.

Upload various loan documentation to virtual loan folders in a timely manner.

Monitor Mail Mortgage Lending emails and scanned documents from branches and distribute, as necessary.

Aid loan processors with ancillary pre-closing loan verifications.

Research and resolve Member or team member concerns as directed.

Provide support on an as-needed basis to mortgage lending, consumer lending and business services departments to include application input, Member communication, and loan pipeline review.

MINIMUM QUALIFICATIONS

• Knowledge of real estate principles, practices, rules, regulations, and sales.
• Ability to structure loan scenarios based on Member’s financial goals and needs through application interview process that align with company mortgage products.
• Ability to operate a PC with word processing, spreadsheet and Internet-based loan origination software.
• Basic understanding of investor guidelines and compliance requirements.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.

Kavaliro

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.