Temporary Member Services Representative
Self-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers in building wealth. We create and protect ownership and economic opportunity to advance economic justice—ensuring all communities have the infrastructure they need to thrive, from high-quality schools to fresh-food grocery stores. Since our founding, we’ve provided fair and affordable loans and worked with partners to change unjust policies.
About the role
The Member Service Representative (MSR)/Teller reports to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They deliver high-level customer service, process member transactions accurately and efficiently, promote products and services, resolve account issues, modify accounts, add services, open new accounts, and follow credit-union policies in a friendly, helpful manner.
Responsibilities
- Initiate and lead conversations to identify and assess member needs.
- Maintain and enhance member account relationships by providing excellent member service.
- Process share deposit payments, loan payments, manual payrolls, and account transfers.
- Maintain drawer cash levels within prescribed amounts.
- Post and log night, ATM, and mail deposits (part of dual-control team).
- Perform other duties and projects as assigned.
Requirements
- High School graduate or equivalent.
- Bilingual in English/Spanish highly preferred but not required.
- Minimum one year experience in a financial institution or other customer-service industry preferred.
- Prior cash handling and customer-service responsibilities preferred.
- Preference for working in organizations that place priority on teamwork and collaboration.
- May be required to travel to cover other branches.
Pay
Hourly range: $26.00 – $28.46 – $34.18/hr.