Temporary Member Experience Specialists

About the role

We are seeking two Member Experience Specialists to join our team for a long-term temporary assignment from September 2026 through March 2027. In this role, you will serve as a key support resource for member credit unions by providing technical assistance, managing user access requests, and helping end users navigate authentication and login-related issues. This is an excellent opportunity for an individual who enjoys working in a fast-paced environment, delivering outstanding member support, and applying strong attention to detail in an operational setting. Preferred locations: Jacksonville, FL or Columbus, OH. Corporate One is a leading wholesale financial services provider to more than 700 credit unions nationwide. For over 70 years, we’ve delivered innovative investment, funding, and payment solutions to help credit unions and their communities thrive. Alongside our CUSOs—Lucro Commercial Solutions and Accolade Investment Advisory—we’re committed to empowering our members’ success.

Responsibilities

• Serve as a primary point of contact for member credit unions by responding to inquiries, concerns, and support requests related to products and services.
• Provide multi-factor authentication and login assistance to end users through an automated call distribution system.
• Analyze and troubleshoot user issues, identify root causes, and escalate priority concerns when appropriate.
• Accurately document member interactions and support activities within call logs and support systems.
• Process requests to Add, Change, or Delete user access within Single Sign-On portals and endpoint systems while maintaining a high level of accuracy and security.
• Answer incoming calls promptly and assist users with username, password, and authentication-related issues.
• Coordinate with internal teams during system outages or failures, communicate updates to users, and help drive issue resolution.
• Follow established procedures while maintaining flexibility to support additional projects and responsibilities as needed.

Qualifications

• Bachelor's degree preferred.
• Minimum of two years of progressive experience in customer service, product support, payment processing, operations support, or financial services/credit union environments.
• Strong customer service and communication skills.
• Excellent analytical, problem-solving, and organizational abilities.
• High attention to detail and accuracy.
• Ability to learn and navigate proprietary and vendor-provided authentication and access management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Working knowledge of Salesforce and web-based applications.
• Familiarity with Windows operating systems and basic network troubleshooting concepts.
• Experience with authentication, user access management, or support ticketing systems is a plus.

Schedule

Schedule options: 8:00 a.m. - 5:00 p.m. or 9:00 a.m. - 6:00 p.m.