Temporary Medical Assistant

Duties/Responsibilities

• Participates with medical/Interdisciplinary team to coordinate and facilitate patient flow and chart management.
• Maintain a Positive, self-motivated attitude at all times.
• Performs point of care glucose testing and spot hemoglobin, documents performance of, and results, in EHR.
• Absorbs and submits required medical justification for patient services.
• Escorts patients from the reception area to all patient areas (i.e. consult room, exam room, procedure room, lab draw room, check out).
• Reviews healthcare questionnaire for completeness and ensures any missing information is obtained.
• Notifies treating provider when patients are ready to be seen and expedites smooth patient flow.
• Consistently ensures all patient care areas are kept clean and tidy; changes beds (paper/linen) after each patient encounter, removes soiled linen (gowns/robes/pillow cases/sheets/blankets) and ensures clean linen is always available.
• Proactively prepares supplies and equipment for minor procedures.
• Conducts a weekly check of supplies to ensure none are expired.
• Checks all sharps container receptacles on a daily basis and ensures any full containers are replaced; full containers stored in the dirty utility room for pick-up.
• Ensures all patient identifying information is HIPAA compliant; removes any patient identifying information and ensures it is scanned into the EHR or placed in the confidential bin for shredding as needed.
• Reports any issues with broken equipment and ensures it is removed and sent for repairs.
• Schedules ordered tests as appropriate.
• Answer telephone calls, explains clinic process, fee schedules, and services to clients. Provides general information to caller, and refers calls to the provider when necessary.
• Patients and/or parent/guardian will be informed regarding services, contraindications, procedures, after care instructions, or counseled based on the payer requirements.
• Aid clients in completing the medical history and medical program intake forms, and/or consents, ensuring that the patient understands when obtaining patient signature.
• Review patient chart for completeness, errors, signatures and appropriate assembly.
• Measures, records in NextGen and reports (to provider) vital signs, weight and height in the electronic healthcare record.
• Aids clinicians with medical examinations as needed.
• Makes and documents appropriate referrals and forwards them in a timely manner to the referrals clerk to ensure patient care & compliance according to agency standards.
• Prepares treatment rooms for examination of patients.
• Cleans and sterilizes instruments.
• Gives injections or treatments, and performs routine laboratory tests.
• Makes sure that all necessary equipment are available in the rooms.
• Ensures labs are sent to the correct laboratories, according to the patient insurance.
• Able to cover all departments Pediatrics, Women’s health, General medicine.
• Operates electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for tests.
• Consistently ensures to check oxygen tank on a weekly basis.
• Ensures crash cart has been checked on a monthly basis.
• Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
• Responds efficiently and timely to all patient and provider staff needs and inquiries.
• Ensures excellent customer service to all FHCCGLA patients.
• Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
• Handles patient grievances according to FHCCGLA’s Policy & Procedure.
• Aids in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
• Attends the following meetings/trainings: Mandatory Quarterly Staff Meeting/Trainings, Corporate Risk Management Meeting, Clinical & Operations (C&O) Meeting, Meetings with FHCCGLA’s Executive Leadership, Other pertinent meetings.
• Remains informed of Current legal and regulatory changes related to scope of practice. Specific programs/payors, insurances accepted, and services being offered at FHCCGLA. All applicable Policies & Procedures.

Qualifications

• A. Certificate, required.
• Current CPR Certification-required to be kept up to date.
• FQHC experience, highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
• Strong verbal and written skills.
• Ability to communicate both verbally and in writing.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Access to automobile with valid California driver’s license and state mandated automobile insurance.
• Work schedule may include evenings, overtime, and weekends as needed.
• Ability to prioritize workload and work under pressure of deadlines.
• Ability to meet tight time sensitive deadlines.
• Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
• Willingness to adapt to changes with regards to the agency’s growth and expansion.
• Ability to speak Spanish, preferred.