Temporary Maintenance Technician - The Hills Apartments

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

About the role

The Sales Executive is responsible for supporting marketing, leasing, and occupancy/revenue objectives for Canvas/Chapter by delivering activities related to leasing to new residents and renewals of existing residents. These include qualifying leads, arranging community tours and unit viewings, and completing the requisite resident administration to secure the lease.

Responsibilities

• Works as part of a team, supporting and respecting other team members to deliver an exceptional resident journey.
• Responds to all incoming sales channels and initiates proactive outbound contact to convert the lead database.
• Answers all calls, email, and live chat enquiries in a professional, engaging, and timely manner to hit key central sales team KPIs.
• Qualifies potential applicants and ensures all data capture and details of the contact are updated in the relevant systems accurately and timely.
• Converts enquiries and leads into viewing appointments and leases to achieve multifamily leasing and occupancy targets.
• Conducts viewings and relevant follow-ups with prospects.
• Converts leads and tours into residents through needs-based selling and negotiation.
• Follows up on potential applicants' required documentation, contract returns, and payment processing.
• Updates property portals (Rightmove, Zoopla, etc.) to ensure all relevant apartments and properties are listed on the market and generate leads.
• Plans and organises daily activities to maximise productivity.
• Actively understands, updates, and improves knowledge of community, amenities, units, and local area features.
• Supports all communities including cross-selling based upon potential resident requirements.
• Undertakes activities to promote the property and monitors competitor activity.
• Assists with the delivery of successful open days including the preparation and execution of event launch plans and requirements.

Requirements

• Good level of general education evidencing literacy and numeracy.
• Proficient in the use of Microsoft Office packages including Word, Excel, and Outlook, as well as other systems such as databases/booking systems, e.g., Entrata/Yardi/Salesforce.
• Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
• The ability to influence, adapt at pace, and be motivated by exceeding customer service and sales targets.
• Evidence of organisation skills with the ability to multi-task and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications, and negotiation skills to suit the audience.
• A team player who is evidently approachable and welcoming.
• Proactive with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• Fluent English verbal and written communication skills.
• Ideally a Mandarin speaker.

Benefits

• Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options in select countries.
• Retirement Planning: Competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes.
• Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays (varies by country).
• Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child.
• Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs.
• Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance at no cost.

Note: Outlined benefits may vary by international region.