Temporary Learning Operations Admin

Essential Duties & Responsibilities

• Triage and manage incoming requests in the learning inbox and company intranet inbox, ensuring items are acknowledged, routed, tracked, and closed out appropriately.
• Monitor inboxes for urgency, follow established response patterns, and escalate issues when needed.
• Maintain trackers, task boards, and other operational tools used to monitor requests, assignments, completions, and follow-up items.
• Support the Learning team’s intake and coordination processes by helping log requests, update statuses, and keep work organized and moving.
• Complete basic administrative tasks in Workday Learning, such as checking completion status, locating learning records, helping with assignments or enrollments, running and sharing reports, and supporting routine follow-up.
• Test learning content for basic functionality prior to launching trainings in Workday.
• Provide first-line support for common Workday Learning questions using established guidance and escalation paths.
• Provide light administrative support related to Curana Hub, primarily by monitoring the inbox, routing questions, documenting requested updates or issues, maintaining up-to-date documents, and helping ensure requests get to the right owner.
• Help document Curana Hub issues or requests clearly so they can be handed off through the defined support process.
• Keep documentation, shared folders, templates, and process references organized and current.
• Cooky with team members to ensure open requests, tagged inbox items, and action items are visible and moving.
• Provide varying general administrative and operational support to the Learning & Development team as assigned.
• Perform other duties as assigned.

Qualifications

• 1–3+ years of administrative, coordination, operations, customer support, or shared-services experience.
• Strong organizational skills and comfort managing multiple requests at once.
• Excellent follow-through and attention to detail.
• Clear written communication and a professional, helpful service mindset.
• Comfort working in systems like Workday, Microsoft Outlook, Teams, SharePoint, and similar platforms.
• Ability to learn defined processes quickly and apply them consistently.
• Comfort handling routine questions, triaging requests, and knowing when to escalate.
• Experience managing high-volume inboxes, trackers, task boards, support queues, or ticketing platforms such as Freshservice strongly preferred.
• Experience supporting LMS, training operations, or internal support workflows preferred.
• Experience supporting shared mailboxes or request-routing processes preferred.
• Experience with Monday.com or similar task-tracking tools is a plus.
• Knowledge, Skills, And Abilities: Superior organizational and logistical skills. Strong attention to detail and accuracy. Resourceful problem-solving and troubleshooting abilities. Understanding of the supportive, customer-service role of a shared service, ideally a learning and development function. Excellent communication skills, especially with proactive and timely messaging in a virtual-first organization. Ability to manage repeatable operational work with consistency and strong follow-through. Ability to work independently while staying closely coordinated with a team.