Temporary IT Service Support Analyst (Santa Monica)

Job Description

Provide computer, network and software support to the end-user community via telephone, email, remote-access, or in-person.

Install or relocate computers systems, including monitors and printers.

Install application software based on corporate standards and end-user requirements.

Cook up conference setups in conjunction with the Facilities department and the Professional Development department.

Participate in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects.

Maintain loaner notebook computer inventory.

Diagnose and repair computer hardware and contact vendor when necessary.

Other duties as assigned

Desired Skills & Qualifications

Strong interpersonal skills and an ability to work and support end-users in a fast-paced and deadline-driven environment with courtesy and tact.

Experience working with variety of computer desktop and notebook hardware, including printers, monitors, cabling and connectors for networking and peripherals.

Experience with Service Desk ticket tracking and management software.

Experience with video conference applications/equipment, and remote meeting technologies (specifically with Webex, Zoom and MS Teams).

Knowledge of Microsoft applications and Windows desktop operating system.

Able to work under pressure and effectively prioritize multiple tasks.

Effective verbal and written communication skills.

Able to deal responsibly with sensitive and confidential information in a discreet and secure manner.

Able to work in a team environment.

Able to understand the business’ objectives and that the end user’s problem affects the business.

Benefits And Compensation Details

The Anticipated Range For This Position Is $76,000 - $107,500 Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.