Temporary Housing Coordinator

About the role

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Responsibilities

• Aid program participants, case managers, and property providers in navigating the public housing agencies, if applicable.
• Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities.
• Liaise between program participants and case management services.
• Work with the Housing Acquisitions team to assist with housing placements and assignments.
• Ensure program participants' well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Respond to housing and tenant-related emergencies during normal business and after hours.
• Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.
• Educate community members about the housing needs of identified program participants and the importance of supportive housing.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times.
• Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them.
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
• Perform other duties as assigned by the Program Supervisor or Program Manager.

Requirements

• Professional experience in non-profit human services.
• Experience with homeless, veterans, and/or people with health conditions or impairments (a plus).
• Knowledge of different housing models - such as permanent supportive housing or rapid rehousing - or the public housing agency (PHA) system (a plus).
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Willingness to travel all over Los Angeles county and make regular in-person visits in the community.
• Possession of a valid California driver's license, a clean driving record, and automobile insurance.
• Reliable transportation.
• Basic computer knowledge, MS Word and Excel required; PowerPoint preferred.
• Flexibility regarding scheduling and prioritizing tasks.
• Utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment.

Skills and Abilities

• Approachability: Easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
• Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Strategic Agility: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Physical Requirements

• Physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
• Capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.
• Able to lift, carry, push, pull light to moderate weights up to 15 pounds safely.
• Requires mental acuity for analytical reasoning and document interpretation.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources