Temporary Help Desk Agent

Duties and Responsibilities

• Learning all election content outlined in the Help Desk manual.
• Providing excellent customer service to the election workers of Harris County.
• Helping other election departments as needed (projects/ Front desk backup).
• Must be able to multitask (speak on phone, type on computer, read from manual).
• Arrive on time for shift.
• Knows when to ask for support and or clarity.

Requirements

• Must meet all eligibility requirements to register to vote in the State of Texas.
• High School Diploma or GED equivalent from an accredited educational institution.
• Two (2) plus years of customer service experience.
• Knowledgeable of the general operations of an election and the Harris County website.
• Professional and have good interpersonal skills.
• Computer literate, proficient in Microsoft Office suite, and be willing to learn new computer programs and applications.
• Ability to prioritize tasks and possess excellent communication skills.
• Understands and can explain the ePollBook application and the voting process.

Qualifications

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration.

"See Resume" will not be accepted for qualifications.

Bilingual preferred.

General Information

• Position Type and Typical Hours of Work: Temp Full-time | Position End Date: 12/18/2026
• Monday – Friday | 8:00 A.M. to 4:30 P.M.
• Overtime hours as required to include extended hours and weekends during election periods.
• This job is primarily a sedentary role, walking and standing are required only occasionally.
• Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Pay

$17.00 Hourly

Location

Harris County Elections
15600 Morales Rd.
Houston, TX 77032

Employment Conditions

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.