Temporary Full-Time - Housing Navigator [Rental Assistance and Case Management for Low-Income and Vulnerable Populations]

Position Summary

The Temporary Housing Navigator advances Catholic Charities’ mission by supporting individuals and families experiencing housing instability by providing rental assistance in alignment with the Housing/Homelessness Resolution Program (HRP) guidelines. This position provides direct service, intake, and coordination with internal and external partners to help clients access rental assistance. The role also includes administrative tasks such as documentation, data entry, and financial tracking. Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect.

Requirements

• Education & Experience:
  • Associate's degree in Social Work, Human Services, Psychology, or related field
  • One year experience in a HUD-funded rent assistance or case management role
• Experience with low-income, or vulnerable populations
• Knowledge & Skills:
  • Strong verbal and written communication skills
  • Strong interpersonal and human relations skills
  • Ability to apply culturally appropriate skills in interactions with clients
  • Basic math and analytical skills
  • Computer proficiency, including word processing and detailed data entry
  • Knowledge of Human Services agencies in the area
• Other Requirements:
  • Valid driver’s license and reliable transportation
  • Ability and willingness to work within the established structure and guidelines of Catholic Charities
  • High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively
  • Must successfully complete background clearance

Essential Duties

• Client Intake & Assessment
• Provide light case management to clients seeking rental assistance in order to assess eligibility and collect required documentation
• Provide, collect, and submit necessary rent-related documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures
• Case Management & Follow-Up
• Document "next steps" and assign responsibility for each task
• Provide ongoing follow-up with clients
• Data, Documentation & Reporting
• Consistently and accurately enter data into designated database systems within five (5) days of service
• Maintain complete client files including hardcopy and internal tracking logs
• Collect demographic information to produce reliable program reports
• Cooky, documentation, and record-keeping
• Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records
• Actively communicate with and seek support from supervisor, including information on number of referrals received, assessments and interviews completed, and allocation of funds
• Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards
• Client Engagement & Community Partnerships
• Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations
• Cultivate and maintain working relationships with landlords and leasing offices in order to provide funds
• Participate in ongoing trainings

Competencies

• Training is provided during work hours and requires motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients
• Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals
• Proficiency in problem solving, planning, mediation, and conflict resolution
• Knowledge and understanding of social issues such as poverty, gender bias, substance abuse, child maltreatment prevention, and cultural diversity
• Understanding of and commitment to upholding the Catholic Charities Code of Ethics for Client-Facing Positions demonstrating ethical decision-making, integrity, and professionalism

Compensation, Benefits & Position Classification

$22 - $23.50/hour based on experience
Non-Exempt
Temporary
Full Time: 40 hours per week
Office Schedule: Monday - Friday, 8:00 a.m. – 4:30 p.m.
Position Status: This is a temporary assignment currently anticipated to last up to 12 weeks (through approximately October 2026). The duration of the assignment is subject to individual performance and agency needs and may be shorter or longer than anticipated. If a regular position becomes available, qualified temporary employees may be considered for employment. This temporary assignment does not guarantee ongoing or permanent employment.

Work Environment

A majority of the assigned duties are performed in an office environment. The employee is subject to both inside and outside environmental conditions. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of this position.

EEO Statement

Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.