Temporary Full-Time - Housing Navigator [Rental Assistance and Case Management for Low-Income and Vulnerable Populations]

About the Role

The Temporary Housing Navigator advances Catholic Charities’ mission by supporting individuals and families experiencing housing instability through rental assistance in alignment with the Housing/Homelessness Resolution Program (HRP) guidelines. This position provides direct service, intake, and coordination with internal and external partners to help clients access rental assistance. The role includes administrative tasks such as documentation, data entry, and financial tracking. Success requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect.

Responsibilities

• Client Intake & Assessment
  • Manage the Catholic Charities rental assistance email inbox to collect information from clients seeking rental assistance.
  • Provide light case management to assess eligibility and collect required documentation.
  • Provide, collect, and submit rent-related documentation (income verification, lease agreements, background checks, rental paperwork) in accordance with grant guidelines.
• Case Management & Follow-Up
  • Document "next steps" and assign responsibility for each task.
  • Provide ongoing follow-up with clients.
• Data, Documentation & Reporting
  • Enter data into designated database systems within five (5) days of service.
  • Maintain complete client files, including hardcopy and internal tracking logs.
  • Collect demographic information to produce reliable program reports.
  • Coordinate with the finance department to process approved requests and maintain accurate financial records.
  • Actively communicate with and seek support from supervisor regarding referrals, assessments, interviews, and fund allocation.
  • Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
• Client Engagement & Community Partnerships
  • Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
  • Cultivate and maintain working relationships with landlords and leasing offices.
  • Participate in ongoing trainings.

Requirements

• Education & Experience
  • Associate's degree in Social Work, Human Services, Psychology, or related field.
  • One year of experience in a HUD-funded rent assistance or case management role.
  • Experience with low-income or vulnerable populations.
• Knowledge & Skills
  • Strong verbal and written communication skills, with an emphasis on listening, problem-solving, and maintaining positive working relationships.
  • Strong interpersonal and human relations skills to form and maintain positive relationships with diverse families and colleagues.
  • Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
  • Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
  • Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses) and interpret results to support case management.
  • Ability to follow directions and interpret policies and procedures to ensure compliance.
  • Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
  • Computer proficiency, including word processing and detailed data entry.
  • Ability to learn and utilize various databases with strong attention to detail.
  • Knowledge of Human Services agencies in the area.
• Other Requirements
  • Valid driver’s license and reliable transportation.
  • Ability and willingness to work within the established structure and guidelines of Catholic Charities.
  • High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
  • Must successfully complete background clearance.

Competencies

• Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals.
• Demonstrate empathy and compassion, using calm, quiet, and natural tones.
• Proficiency in problem-solving, planning, mediation, and conflict resolution.
• Knowledge and understanding of social issues such as poverty, gender bias, substance abuse, child maltreatment prevention, and cultural diversity.
• Knowledge of community resources and systems.
• Understanding of and commitment to upholding the Catholic Charities Code of Ethics for Client-Facing Positions, demonstrating ethical decision-making, integrity, and professionalism.
• Success in this role is built on a culture of continuous learning and early, ongoing feedback. Training is provided during work hours and requires motivation, time management, and the ability to reflect on and apply new knowledge and skills.

Pay

$22 - $23.50/hour based on experience.

Schedule

• Temporary Full Time: 40 hours per week.
• Office Schedule: Monday - Friday, 8:00 a.m. – 4:30 p.m.
• Position Status: Temporary assignment anticipated to last up to 12 weeks (through approximately October 2026). Duration may vary based on performance and agency needs. If a regular position becomes available, qualified temporary employees may be considered for employment. This assignment does not guarantee ongoing or permanent employment.

Benefits

• Workers’ Compensation Insurance.
• HFWA paid sick leave as applicable under Colorado law.
• FAMLI benefits as applicable under Colorado law.

Work Environment

• A majority of duties are performed in an office environment.
• Subject to both inside and outside environmental conditions.
• Reasonable accommodation can be provided to enable people with disabilities to perform the essential functions of this position.

This description is intended to reflect the principal job elements essential for making compensation decisions and is not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job.