Temporary Front Desk/Patient Services Coordinator

Essential Functions And Accountabilities

• Welcome and greet all patients and visitors.
• Comfort patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Affords assessments of schedule conflicts and provides recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas.

Position Requirements/Experience

• 1+ years practical experience working in a similar position.
• Experience in a patient-facing role - preferred.
• Experience working in medical/healthcare industry - 2+ years practical experience.

Technical Skills

• Proficient computer skills (Microsoft Office).
• Keyboard skills of 25 words required.
• Experience with medical office software program(s) (EMR’s) preferred.

About IVI-RMA

IVI-RMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVI-RMA embraces the great responsibility of advancing the field of human reproduction. IVI-RMA Innovation, as one of the pillars of IVI-RMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/.

Equal Opportunity Employer

IVI-RMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVI-RMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVI-RMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVI-RMA will not tolerate discrimination or harassment based on any of these characteristics. IVI-RMA encourages applicants of all ages.