Temporary E-Commerce Associate

About the role

The E-Commerce Associate’s role supports Goodwill's mission by generating revenue to help people overcome barriers to economic and personal independence through education, training, and job placement programs.

Responsibilities

• Meets or exceeds minimum productivity standards and expectations/KPIs for assigned duties.
• Photographs quality, high-end donated items ensuring quality photos that include: sets/groupings, object design, identifiably markings, blemishes/wear and tear, and other product detail.
• List and price products onto our E-Commerce platforms, ensuring accurate pricing, descriptions, attributes, and professional listening by checking spelling and using good grammar.
• Safely shelves all items in a secure manner.
• Processes daily packing slips as needed.
• Pulls items for daily shipping utilizing an automated computer system.
• Accurately packages all items for shipping, ensuring correct boxes are made and available for use as needed.
• Accurately labels packages to be shipped.
• Acts as front-line Associate for customers picking up their local orders.
• Ensures that customer questions and concerns are answered in a timely and effective manner, including helping customers navigate tracking websites as needed and following through on shipping carrier tracking as needed.
• Captures and processes customer refunds as needed.

Qualifications

• High school diploma or equivalent preferred.
• One (1) year of retail, warehouse, and/or E-Commerce experience is preferred.
• Ability to use basic technologies to follow company standards.
• Able to identify and describe high-end merchandise, including but not limited to: antiques, collectibles, artwork, designer brand names, jewelry, etc.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers through verbal and electronic means.
• Able to effectively write and proofread item descriptions for clarity, spelling, and grammar.
• Must have the ability to use a dolly and pallet jack as required.
• Must be able to work a varied schedule which may include weekends, evenings, and holidays as needed with occasional overtime.